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Front Desk Agent

Company: Benchmark Hospitality
Location: College Station
Posted on: August 15, 2019

Job Description:

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

* High school graduate or equivalent.
* Two years of college education preferred.
* Two years experience in a service industry, preferably in the hospitality industry.
* Excellent oral and communication skills.
* Computer literate.
* Pleasant telephone demeanor.
* Must be able to work full-time hours

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

* Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
* Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
* Provide exceptional customer service with smile and empathy.
* Thoroughly complete all guest transactions.
* Promote and sell special hotel programs.
* Interact with resort staff in a professional manner, assisting other departments with necessary information.
* Be knowledgeable of all emergency procedures and Resort policies.
* Adhere to the policies of the Resort set forth in the Employee Handbook and report any observed violations to Human Resources.
* Communicate all pertinent information to the Front Office Managers and Supervisors.
* Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

MARGINAL FUNCTIONS:

* Cross training in PBX, concierge, and other duties the Front Office Manager and Assistant Manager may have.
* Assist other departments as needed.

ENVIRONMENT: Office setting, with overhead lighting and comfortable ventilation. Constant guest contact.

Keywords: Benchmark Hospitality, College Station , Front Desk Agent, Sales , College Station, Texas

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