Customer Success Manager

Company: Satellite Industries Inc
Location: Cedar Park
Posted on: January 3, 2026

Job Description:

Satellite Industries, a premier global provider of portable sanitation solutions, is seeking a proactive and dedicated Customer Success Manager to join our team. As a pivotal role in our Customer Service & Support department, you will be instrumental in ensuring that our clients experience unparalleled service and support. You will act as a bridge between our customers and our product solutions, facilitating a seamless experience from onboarding to ongoing product support and management. Develop and manage client portfolios to foster long-term business relationships. Ensure customer satisfaction through continuous delivery and support of client solutions. Guide and train customers on the use of our portable sanitation products to maximize their utility. Handle client communications and resolve any issues to ensure customer retention and satisfaction. Collect and analyze customer feedback to drive continuous product and service improvement. Work closely with the sales and product development teams to inform and guide changes or enhancements in product offerings. Strong interpersonal and communication skills Proven ability to manage client relationships and resolve conflicts Solid understanding of customer service software, databases, and tools Awareness of the industry’s latest technology trends and applications Advanced troubleshooting and multi-tasking skills Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certification in Customer Service Management (CSM) preferred Project Management Professional (PMP) certification is a plus

Keywords: Satellite Industries Inc, College Station , Customer Success Manager, Sales , Cedar Park, Texas