Sales Floor Associate - Post Oak Mall
Company: JCPenney
Location: College Station
Posted on: November 15, 2023
Job Description:
General Description
Do you enjoy making things happen behind the scenes and seeing your
work flourish on stage? Well...being a Sales Floor Associate at
JCPenney might be the position for you!
Primary Responsibilities:
- Customer Service & Sales
- Greets and assists customers in finding products and delivers
outstanding customer service
- Partners with other team members when additional support is
needed
- Actively listens to customer issues in a calm and agreeable
manner to resolve problems
- Truck / Restock & Inventory
- Follows placement directions to effectively place set
merchandise statements
- Contributes to merchandise receipt and reverse logistics
processes
- Assists with the execution of inventory processes
- Contributes to the Shoe on Display restocking process,
including mismates and stockroom organization
- Contributes to the restock program to identify replenishment
opportunities
- SET / Visual / Environment
- Assists with the SET processes by planning floor moves, placing
graphics, and executing visual detailing
- Identifies sell-through opportunities and remerchandise the
selling floor to increase rate of sale
- Helps oversee and maintain all fitting room and sales floor
recovery processes
- Contributes to the execution of visual elements to support
merchandising statements
- Responsible for stockroom maintenance
- Omnichannel
- Assists with the jcp.com process including jcp.com orders and
aged and undelivered orders/returns as needed
- Contributes to Buy Online Pick Up In Store and Ship from Store
processes as needed
- General Operations
- Contributes to Merchandise Transfer Out (MTO), Return to Vendor
and Return to Warehouse activities
- Assists with the Defective process execution to ensure
integrity of inventory and prevent shrink
- Performance Standards
- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the
role, including (but not limited to) product and service sales,
customer service, profit, productivity, and attendanceCore
Competencies & Accomplishments:
- Solve problems and make smart decisions that drive sales,
profit or customer service; execute your work efficiently and
effectively; inspire strong performance in yourself and others
- Provide great customer service; cooperate and build positive,
inclusive and respectful relationships; take accountability for
your actions and outcomes
- Proactively find ways to improve the customer experience; show
the confidence and courage to do what's right; take action with
energy and urgency
- Results: Solve problems and make smart decisions that drive
sales, profit or customer service; execute your work efficiently
and effectively; inspire strong performance in yourself and
other
- Ownership: Provide great customer service; cooperate and build
positive, inclusive and respectful relationships; take
accountability for your actions and outcomes
- Intensity: Proactively find ways to improve the customer
experience; show the confidence and courage to do what's right;
take action with energy and urgency
- Drive Change - Adapts quickly to changing situations with
energy and a positive attitude. Coaches others through change
- Work experience- 1-2 years of retail experience
About JCPenney:
At JCPenney, we share a passion for serving customers, supporting
our communities and being the best retailer for all families. As a
company founded on the Golden Rule, our success is rooted in the
belief that we treat everyone the way we would want to be treated.
At every touchpoint, customers discover stylish merchandise at
incredible value from an extensive portfolio of private, exclusive
and national brands. Reinforcing this shopping experience is the
customer service and warrior spirit of associates across the globe,
all driving toward the Company's mission to help customers find
what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates
who are encouraged to be uniquely themselves in a safe, caring and
welcoming environment. It is a place where careers prosper,
accomplishments are celebrated and diversity flourishes. It's a
place that's meant for you.
If eligible, we offer a competitive benefits package including
medical/dental/vision, term life insurance, paid vacation/holidays,
and 401(k) with company match. All associates are eligible for an
associate discount on JCPenney merchandise.
Keywords: JCPenney, College Station , Sales Floor Associate - Post Oak Mall, Sales , College Station, Texas
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