Front Desk Agent (D201 H110521)

Company: Hawthorn Suites by Wyndham College Station
Location: College Station
Posted on: November 19, 2021

Job Description:

Responsible for maintaining and promoting hospitality at all times; welcoming and serving our guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone. Front desk agents make the first impression by extending a warm welcome, providing information about the hotel and local area, and offering our full range of hotel amenities to our guests. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special request when necessary for our guests.Requirements:

• Exhibits strong customer service skills, including multi-tasking
• Open availability as shifts will be a mix of 7am-3pm and 3pm-11pm shifts depending upon availability
• Is a problem solver
• Open to cross-training and assisting in other departments as necessarySpecific duties include, but are not limited to the following:
  • Provide the highest quality of service to the customer at all times
  • Check guests in and out in an efficient and friendly manner
  • Promptly, effectively, and empathetically assist with guest requests and complaints
  • Be very knowledgeable of programs and promotions
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
  • Be knowledgeable of the local area, including: shopping, entertainment, and dining
  • Take reservation requests efficiently
  • Block rooms and handle special requests
  • Post guest charges and compute guest bill, collect payment, and make change for hotel guests following all cash handling procedures
  • Complete any other related task given by managerJob Types: Full-time, Part-timeBenefits:
    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insuranceSchedule:
      • Day shiftEducation:
        • High school or equivalent (Preferred)Experience:
          • Hotel experience: 1 year (Preferred)Work Location:
            • One locationWork Location: One location

Keywords: Hawthorn Suites by Wyndham College Station, College Station , Front Desk Agent (D201 H110521), Sales , College Station, Texas