Access Services Representative 2
Company: Baylor Scott & White Health
Location: College Station
Posted on: November 15, 2021
The Access Services Representative 2 obtains current and accurate
demographics and insurance information in order to register
patient, verification of insurance benefits, negotiates and
collects patient financial responsibilities. Actively cross-trains
and works in all areas as assigned. Serves as a mentor and / or
trainer for peers.
* ESSENTIAL FUNCTIONS OF THE ROLE*
Conducts an documents patient interviews to obtain demographic and
financial data for registration, insurance verification,
precertification and billing.
Understands the patient flow processes in each area.
Identifies process improvement opportunities that promote team
concepts with co-workers while improving revenue cycle functions
and the patient experience.
Interacts on an ongoing basis with other areas and departments in
order to provide appropriate information related to such items as:
patient delays, change of schedules Intra-departmentally and
Verifies patient eligibility for insurance coverage and appropriate
benefit levels for anticipated services. Calculates and collects
patient liability due according to financial clearance policies
related to existing and/or bad debt accounts.
Determines patient liability and advises patient of deposit
requirements per policy. Negotiates payment arrangements with
patient where necessary per policy.
May be responsible for performing cashiering responsibilities
according to established policies and procedures; could potentially
consume the bulk of the incumbent's responsibilities within the
Assists patients to nursing units by providing directions, personal
escort, and/or medical mobility assistance (ex; wheelchairs), when
applicable. Appropriately escalates potential service issues to
management when necessary.
Adheres to compliance with regard to order validation, cash policy
requirements, government payor requirements and patient safety
requirements for appropriate patient identification
Conducts formal, documented training and serves as a resource to
Proactively accepts new responsibilities as identified by
leadership. Performs revenue cycle duties at multiple areas /
locations as assigned.
* KEY SUCCESS FACTORS*
2 years of healthcare or customer service experience or education
Proven to have good listening, interpersonal and communication
skills, and professional, pleasant and respectful telephone
Ability to maintain a professional demeanor in a highly stressful
and emotional environment, to include crime, behavioral health and
suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to
effectively communicate with patients and family members during
traumatic events, while demonstrating exceptional customer service
Demonstrates ability to manage multiple, changing priorities in an
effective and organized manner.
Excellent data entry, numeric, typing and computer navigational
Basic computer skills and Microsoft Office.
Our competitive benefits package includes the following
* Immediate eligibility for health and welfare benefits
* 401(k) savings plan with dollar-for-dollar match up to 5%
* Tuition Reimbursement
* PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
* EDUCATION - H.S. Diploma/GED Equivalent
* EXPERIENCE - 2 Years of Experience
Keywords: Baylor Scott & White Health, College Station , Access Services Representative 2, Sales , College Station, Texas
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