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Lead IT Consultant

Company: Texas A&M University
Location: College Station
Posted on: August 17, 2019

Job Description:

Job Title Lead IT Consultant Agency Texas A & M University Department Division Of Information Technology Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description Our Commitment Texas A & M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values. Who we are The Division of Information Technology provides reliable and accessible IT services to elevate and enhance Texas A & M University. We provide IT leadership to the campus community while serving the mission of Texas A & M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A & M University visit us at: ******************** What we want The End User Support Specialist III (Lead IT Consultant) is responsible for serving as a technical lead for end-user support services. Routinely provides technical oversight for the application of and compliance with technical standards. May coordinate the technical activities of an end user support team. Provides project management and business process planning support for the service desk. Completes reports and summaries for management and/or users including project status reports, problem reports, and progress summaries. Required Education and Experience: - Bachelor's degree in applicable field or equivalent combination of education and experience - Five years of experience in user IT consulting Required Knowledge, Skills, and Abilities: - Expert knowledge of troubleshooting both Windows 10 and MacOS platforms - Effective customer-centric client relation abilities - Ability to be productive working independently or in a team environment - Experience leveraging or implementing the Information Technology Infrastructure Library (ITIL) framework - Must have strong interpersonal, collaborative, and strategic-thinking skills Other Requirements: - Lifting or moving heavy equipment required periodically Preferred Education and Experience: - Degree in Computer or Information Systems Management, Computer Systems Analyst, or Information Technology - Six or more years of recent experience providing deskside support of both Windows and MacOS devices for a higher education institution - Enterprise application management and/or administration experience Preferred Licenses and Certifications: - CompTIA A+, Network+, or Security+ Certification - Dell Certified Systems Expert - Apple Certified Mac Technician - Microsoft Modern Desktop Administrator Associate - ITIL Foundations or higher - HDI Desktop Support Technician Preferred Knowledge, Skills, and Abilities: - Expert software troubleshooting and hardware repair experience across both PC and Mac platforms - Advanced Windows 10 and MacOS 10.14+ troubleshooting skills - Expert HP and Xerox Printer hardware and software experience - Intermediate knowledge of IT Endpoint Security practices Preferred Other Factors: - Ability to work nights and weekends, as needed Responsibilities: - Troubleshoot all endpoint computing related issues for Windows, Mac and Mobile devices - Provide frontline hardware and software break-fix, advanced troubleshooting, and issue resolution for faculty, researchers, administrative and executive staff, and students - Support and assist Tier III+ specialists and IT managers, as needed - Create and follow detailed standard operating procedures, administrative procedures, and departmental guidelines in support of the Division's mission to deliver focused and innovative services to support the university's mission of providing the highest quality programs and first-class research - Closely manage assigned incidents and help requests through established response and resolution time SLAs using the Division's Incident Management platform - Provide timely updates and effective communication methods to keep campus members informed through resolution - Monitor and address assigned work daily - Provide periodic tactical reports to leadership - Provide periodic one-on-one and large group training to faculty, staff and students on a variety of IT related tools or topics - Training and development of student technicians and other frontline staff - Consistently engage campus members in a professional and friendly manner - Promote IT initiatives and establish partnerships within the campus IT community - Participate in 4+ applicable IT training and professional development activities yearly, as approved by IT leadership - Provide on-call support on nights and weekends as needed - Supervise student technicians as needed - Perform other duties as assigned Instructions to Applicants: Applications received by Texas A & M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity. Howdy and thank you for your interest in a career with Texas A & M University. As the flagship campus of The Texas A & M University System, we are located in College Station, Texas with a student population of more than 64,000 and nearly 9,000 faculty and staff. The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, diversity, compassion and respect for one another. Our unique history and rich traditions make Texas A & M special. From our benefits package and professional development opportunities to our retirement programs, Texas A & M is a great place to work. Your path to a great career starts here! Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity. If you need assistance in applying for this job, please contact **************. Useful Links: - Benefit Programs - Retirement - Cost of Living Calculator - Dependent Care Programs - Employee Discount Program - Flexible Spending Accounts - University Holidays - Legal Statements - New Employee Orientation - Prospective Employees - Safety & Security Notices - Training & Development - USERRA - Nondiscrimination Notice

Keywords: Texas A&M University, College Station , Lead IT Consultant, Professions , College Station, Texas

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