IT Business Analyst III

Company: Texas A&M University
Location: College Station
Posted on: March 16, 2023

Job Description:

Job Title

IT Business Analyst III

Agency

Texas A&M University

Department

Enterprise Application Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values.

Who We Are

The Enterprise Information Systems (EIS) department provides reliable and cost-effective, mission-critical, enterprise-wide information systems at Texas A&M University's main campus (including School of Law, Health Science Center, and other locations across Texas) and its branch campuses in Galveston and Qatar to support the academic, administrative, research and recruiting missions of Texas A&M University. EIS systems allow students to apply, enroll, pay and graduate, then transition from Texas A&M University to careers. The EIS team manages the student information system, a software product called Banner, which assists academic services to ensure effective and efficient processes and quality services for students. EIS also maintains and enhances the "Howdy" web portal serving as the "front door" for student information system content and more. Howdy currently allows Texas A&M University students, applicants, faculty, staff, parents and former students to use a single sign-on to access web-based campus services.

What we want

The IT Business Analyst III is responsible for providing advanced functional support for the University's Accounts Receivable processes for the EIS Student Information System. Leads and works with other project team members to maintain and support/test the installed system. Complete reports and summaries for management and/or users including project status reports, problem reports, and progress summaries. Works as a liaison between technical developers and technical leads as well as various departments across TAMU that require accounts receivable data.

Our selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability as stated above. If this description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

Salary Range: $56,582.74 - $66,164.80

Cover Letter & Resume: A cover letter and resume are strongly recommended.

COVID-19 information: Texas A&M University monitors local, state and federally mandated health guidelines to keep students, employees, prospective employees, and visitors as safe as possible. For the latest information regarding Texas A&M's COVID-19 response, please visit the University's COVID-19 website. For COVID-19 employment-related information, please visit the Division of Human Resources and Organizational Effectiveness' COVID-19 website.

Required Education and Experience:

* Bachelor's degree or equivalent combination of education and experience
* Five years of progressively responsible experience designing, analyzing, or implementing business processes

Required Knowledge, Skills, and Abilities:

* Ability to work in a collaborative team environment
* Ability to multi-task and work cooperatively with others

Preferred Education and Experience:

* Master's degree in Business or Computer Science
* Three years of progressively responsible experience with business processes in the AR or FAID functional unit. Two or more year's progressively responsible experience, ERP implementation experience, student information systems experience, and training or customer support experience. Experience collaborating with student information system functional areas such as Academic Advising, Recruiting/Admissions, Records, Student Business Services, Student Financial Aid, and Graduate Studies.

Preferred Knowledge, Skills, and Abilities:

* Must be able to work in a collaborative team environment and cooperate with others
* Excellent interpersonal and written communication skills
* Effective conflict management skills
* Critical thinking and problem-solving skills
* Ability to make unbiased/objective decisions based on the overall project needs and priorities
* Ability to synthesize the diverse needs of constituent groups, negotiate compromise, build buy-in, and achieve consensus.
* Ability to make and effectively communicate decisions when consensus is not possible
* Ability to maintain strong working relations with groups who may have competing interests and diverse needs
* Ability to effectively lead, encourage, build mutual trust, respect, and cooperation amount team members
* Organizational abilities to include setting goals, plans, and priorities to achieve results.
* Ability to complete tasks on schedule and within budget
* Good understanding of higher education student information system business processes and university operations.
* Ability to read and understand PL/SQL.
* Ability to write SQL Queries

Responsibilities

* Coordinate Functional Development - Coordinates functional software development and testing that supports various business units and colleges. Leads small to large sized projects. Directs the analysis, review, and documentation of business processes and end-user requirements for assigned projects. Coordinates the creation of functional specifications for projects based on business process and requirement documentation. Oversees the testing of projects. In coordination with the Howdy team, leads the development and testing of online user interfaces for business processes / projects. Oversees the escalation, reporting, and tracking of performance issues to Ellucian and the TCC through the online Ellucian Support Center. Designing Banner security in conjunction with the home department.
* Project Analysis and Design - Interacts with the supported offices on a regular basis to ensure that business requirements are met. Communicates with customers to research and understand the business requirements for a project. Identifies the gaps between the business requirements and the application's existing functionality. Designs and develops the most effective solution to meet the requirements and bridge the identified gaps. Collaborates with technical staff to design batch process automation / scheduling. Collaborates with security to design security roles for applications, specific projects, and reports. Builds and maintains validation data, settings, and rules in the supported applications for the functional area.
* Project and Area Coordination - Collaboratively liaisons with various business units on a regular basis to ensure departmental requirements are met; oversees liaison relations with the client department. Provides advanced support for critical processes for various business units and colleges. Provides summaries, timelines, and reports for area projects to EIS management. Provides oversight for upgrade testing; develops testing plans and ensures completion. Coordinates and manages training and communications for end-users. Coordinates, reviews, and approves documentation.
* Project Testing - Develops and executes testing plans for assigned projects to ensure project quality and delivery of the project's requirements. Reports discovered problems to technical staff for correction. Retests corrections until the problem is eliminated. Performs assigned testing of vendor provided upgrades and patches to ensure existing processes are not adversely affected.
* Application Coordination - Reports and tracks performance issues to Ellucian and the Texas Connection Consortium (TCC) through the online Ellucian Support Center. Collaborates with Ellucian, the TCC, and other institutions of higher education (IHE) that use Ellucian applications to recommend enhancements and solutions to performance issues. Monitors and actively participates in the Ellucian Commons. Researches and resolves issues reported by end-users.
* Training and Documentation - Develops end-user documentation and training materials for EIS supported applications. Uses EIS's documentation software to document baseline processes and TAMU developed enhancements.
* Professional Development - Participates in training and professional development. Attends work and application related training and conferences such as Ellucian Live, CoHEsion, Texas Connection Consortium (TCC), and Texas A&M Technology Summit. Other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Keywords: Texas A&M University, College Station , IT Business Analyst III, Professions , College Station, Texas