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Customer Support Consultant

Company: Reynolds and Reynolds
Location: College Station
Posted on: November 21, 2022

Job Description:

As a Customer Support Consultant, you will assist our customers over the phone to troubleshoot issues and help increase the utilization of their account and/or product. After training, you will be responsible for supporting our Who's Calling, Callbright and Add On Auto products. Who's Calling, Callbright and Add On Auto are affiliates of The Reynolds and Reynolds Company. Some of your specific duties will include, but are not limited to resolving technical problems, answering product questions, training customers on products, and providing solutions to improve their business.You will also become an expert in supporting one or more of the following products we offer: Kodata, ClickPath, Test First Hiring.In this role you will also help to research and document customer issues, work in partnership with our sales organization, and work on special projects as needed. Requirements: Degree preferred, but not required Basic PC skills Excellent communication and problem solving skills High attention to detail Desire to work with customers over the phone Previous customer service experience preferred Benefits: Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our College Station office, you can take advantage of our great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. What We Do At Reynolds Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.With products in over 70% of U.S. dealerships, Reynolds features the industry's only Retail Management System. If you've ever purchased a vehicle at a dealership, there's a good chance we had a hand in that transaction.Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.Job Type: Full-time

Keywords: Reynolds and Reynolds, College Station , Customer Support Consultant, Professions , College Station, Texas

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