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Desktop Support Technician

Company: Lee College
Location: Huntsville
Posted on: April 8, 2021

Job Description:

Desktop Support Technician, Huntsville CenterPosition Status: Full-TimeSalary: Starting salary range of $35,079 - $40,692 is based on the Lee College Classified Staff Salary The Desktop Support Technician is responsible for providing second line computer support for all employees and student workstations at the Lee College Baytown campus and its satellite campus locations. The position will resolve IT work requests, provide excellent customer support, and meet continuous service delivery demands. The IT support staff provide services in a dynamic, fast-paced environment via the phone, remotely, and in person.Duties and responsibilities include, but are not limited to:Diagnose and resolve computer software and hardware incidents, including operating systems (Windows and Mac), network connectivity, printers, scanners, and across a range of different software applications.Utilize problem solving skills to implement temporary or permanent fixes with the aim of restoring service to users as soon as possible; escalating incidents to other support teams where necessary.Install, configure, and maintain ongoing usability for classroom and computer lab desktops, laptops, peripheral equipment, and software complying with given standards and guidelines.Pick up and deliver computer equipment and peripherals that require maintenance.Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.Assess functional needs to determine hardware and software purchase specifications.Additional duties and responsibilities may include, but are not limited to:Cover Help Desk Technicians and A/V Media Technicians when necessary.Perform other duties as assigned.Excellent college benefits accrue with this full-time position. This is a security sensitive position.Lee College does not discriminate on the basis of gender, disability, race, color, age, religion, national origin, or veteran status.Minimum Qualifications: Associate's (or higher) degree in a qualifying field or successful completion of sixty (60) college credit hoursThree (3) years of desktop support experience in Windows/Mac enterprise environmentsMust have excellent communication skills, both oral and writtenMust have excellent customer service skillsMust be available to work evenings and weekends as neededPreferred Qualifications: CompTIA A+ certified or MCSA in Windows 10Previous experience working in higher education or enterprise environmentCampus/Location: Huntsville Campus - Huntsville, TXIf other, provide location. Must travel to prison units as needed.
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Keywords: Lee College, College Station , Desktop Support Technician, Professions , Huntsville, Texas

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