Account Manager - College Station, TX
Company: Altice USA
Location: College Station
Posted on: October 9, 2019
Altice USA (NYSE: ATUS) is one of the largest broadband
communications and video services providers in the United States,
delivering broadband, pay television, telephony services,
proprietary content and advertising services to approximately 4.9
million Residential and Business customers across 21 states through
its Optimum and Suddenlink brands. From high-speed broadband and
ultra-HD video, to digital advertising solutions, local news and
voice offerings, we are making connections possible around the
country -- to businesses, to consumers, to communities, to schools,
to hospitals, and everyone in between. Perks of Working for Altice:
Lucrative income potential through Base pay + Uncapped Commission
pay Medical, Dental & Vision Insurance available on your first day!
Paid Vacation and Sick Pay Sales Incentive and Bonus programs
Tuition reimbursement Free TV/Internet/Phone employee product
benefit 401(k) with company matched funds Top-notch paid training
The primary function of the Account Manager is to provide the
Altice Business Sales Channels (SMB & AE) back office support on
all aspects of the Sales process by providing daily, weekly, and
monthly sales orders updates and productivity reports.
Responsibilities extend to the management of order/contract status
along with the order flow in Salesforce.com (SFDC). Interaction
with Direct Sales, Agent Sales, Carrier Sales, Sales Management,
Marketing, Product, IT, and Field Service, Construction and
Business Planning. The Account Manager is involved in all stages of
the pre-sale and post-sale customer experience. Sale & Sales
Operations pre-sale process: ? Liaison between the SMB AE and
business to identify and correct obstacles regarding the customer?s
location or system configuration and advises accordingly ? Assists
in processing orders into the appropriate business system ?
Communicates with the Account Executive, Customer, Field Service,
OV Operations, and TSG to resolve any post order / pre-install
issues on orders ? Responsible for overseeing the processing of all
other services purchased with sales ? Support administrative
functions of lead generation and administration ? Provide
administrative support for the Referral Partner program, including
but not limited to Lead distribution, vendor qualification forms,
payment confirmation etc. Post-sale: Point of contact for customer
inquiries involving: quality of order issues, billing, disconnects
and contract related concerns Duties and Responsabilit?s : 1.
Report in to local Sales Manager & Director 2. Support the SMB AE?s
(who directly report into local Sales Manager) ? Serviceability
checks, surveys, construction assistance ? Sales order issues ? not
dones, etc. ? Process small move-add-change orders 3. Compensation-
Determined by combination of Base salary and Commissions ?
Commission Plan- Ability to earn commissions based on both Team and
Individual SMB AE Performance metrics ? Base Salary 4. Interact
effectively as a team member within a Commercial Team Organization
to support achievement of sales objectives and deliver Altice?s
quality of Service 5. Partner with Sales, Service and Support
personnel to strategically support Nationwide Accounts 6. Make
accurate and timely descisions based on customer needs and business
requirements 7. Develop, manintain and manage customer
relationships from the operational to executive levels throughout
the organization 8. Ability to contribute to the attainment of
revenue objectives by managing orders from the sales stage through
to accurate billing and revenue recognition 9. Project Management
of the activities of multiple departments as Contracts, Pricing,
Order Entry, Provisioing, Design, Installation and Billing on
behalf of Customer to install new service, or to coordinate moves,
adds or changes to existing service. 10. Understands all Optimum
Business telecommunication products and services, including new and
varied technological features, product equipment functionality,
existing programming content, pricing, packaging and channel
lineup. 11. Keep up to date on all competitor?s products, services,
pricing and promotions. 12. Attend and participate in all sales
meetings and workshops scheduled by management. 13. Track and
maintain sales activities in company database and provide updates
and adjustments to management in a timely manner. 14. Provide
constant feedback to Sales Management regarding customer needs and
reactions to current offers and competitive environment. 15.
Responsible for meeting Company standards pertaining to quantity
and quality of work performed as well as performing these duties in
compliance with all Company guidelines, values, procedures and/or
policies. 16. Provides quality internal and external customer
service surrounding the Company values 17. Performs sales and
customer support tasks to ensure customer satisfaction in the
existing base 18. Negotiates and prepares complete and accurate
documentation for Commercial Service Agreements based on
established strategic, financial, legal and operational criteria.
19. Performs ROI assessment for profitability and submits for
approval 20. Works with Sales Engineer, Operations, and
Construction to determine appropriate solutions for commercial
customer opportunities 21. Ensures product pricing reflects pricing
structures set at the corporate level 22. Direct contact between
departments such as Billing, Collections and Product 23. Perform
serviceability analysis on opportunities submitted by sales 24.
Review and assist Sales on orders through IDA and work with
provisioning to insure proper completion of the job at hand 25.
Populate Salesforce.com with the key customer data/information 26.
Develop SFDC reports to produce daily, weekly, and monthly sales
tracking reports for all Alternate Channels 27. Maintain SFDC
database and perform periodic (weekly) reconciliation between IDA,
and SFDC databases 28. Produce reports as necessary 29. Take active
role in special projects on behalf of the Sales and Sales
Operations team 30. Mentors and provides hands on training to new
hires on internal systems and sales processes as needed, involved
with the coordination and implementation of office procedures and
policies, office management, new employee?s equipment and on
boarding. 31. Prepare and review customer CSR, LOA or any other
administrative documents needed on behalf of the customer. 32.
administration of time sheets and other administrative duties
defined by Management 33. Perform various administrative duties
such as receiving and routing incoming mail, preparing
correspondences, filing, and maintaining stationary and other
supplies within the office. 34. Ability to maintain highest degree
of confidentiality and diplomacy. 1. A minimum of 5 years?
experience in the telecommunications industry with experience in
Sales and or Service Management preferred 2. Must be self-motivated
and able to work independently 3. Strong professional verbal,
written communication and problem-solving skills 4. High
Proficiency in pc skills, specifically IDA, KDB, Excel, Word, and
PowerPoint 5. Exemplary interpersonal and relationship management
skills 6. Ability to multi-task, prioritize and organize
effectively in a high paced environment 7. Ability to analyze
accurately with attention to detail 8. Ability to comply with all
Company safety procedures 9. Knowledge of Sales processes, such as
New, Renewal, Addendums and Reclamation issues a plus 10. Excellent
time management skills with ability to prioritize with tight
deadlines required 11. Outstanding analytical and problem-solving
skills along with the ability to collaborate cross-functionally 12.
High Energy Level is required to take escalations and respond to
any customer related issues with the data/voice product lines 13.
Entrepreneurship is required to be able to think out of the box 14.
Extensive knowledge of the Sales environment We are an Equal
Opportunity Employer M/F/Disability/Vet and maintain a drug-free
and smoke-free workplace.
Keywords: Altice USA, College Station , Account Manager - College Station, TX, Other , College Station, Texas
Didn't find what you're looking for? Search again!