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Express Service Advisor - SIGNING BONUS

Company: Automotive Group
Location: College Station
Posted on: August 31, 2019

Job Description:

We are seeking a Talented & Experienced Automotive Express Service Advisor to join our successful team.Job DescriptionThe Express Service Advisor is responsible for building strong customer relationship and selling the technicians' time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.Ensure that customers receive prompt, courteous, and effective serviceGreet customers and assist them with any inquiries they may havePerform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.Drive the sale of technicians' time to meet departments sales forecastConsult with customer on applicable service specials.Prioritize required services, and be prepared to provide options upon request.Document declines for services and ask for follow-up on future service considerations.Establish and maintain a close relationship with the customerKeep customer informed on completion times, service expenses, and possible changes.Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.Ensure customer has a positive dealership experienceProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Spend quality time building relationship with the customer.Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.Job RequirementsAs an Express Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:Experience with the Subaru brand is a plusMust be a team player with a drive for sales and customer satisfactionMust have good communication skillsMust have computer proficiencyValid driver's license with a clean driving recordMust be able to pass a pre-employment drug test

Keywords: Automotive Group, College Station , Express Service Advisor - SIGNING BONUS, Other , College Station, Texas

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