Electronic Banking Specialist II

Company: The Adam Corporation Group
Location: College Station
Posted on: March 17, 2023

Job Description:

Electronic Banking Specialist II

Location: College Station, TX or Midland, TX or Tampa, FL (only 1 position)

JOB OVERVIEW

The Electronic Banking Specialist II will support a variety of Electronic Banking products. This may include administrative and operational support to the Retail and Treasury Management divisions of the Bank as well as client support.

ESSENTIAL FUNCTIONS

• Ensure compliance with all internal controls and established policies and procedures.
• Fast paced, collaborative work environment, as many tasks are completed in dual control format.
• Process Electronic Banking daily task accurately, timely and per departmental policy and procedures.
• Processes may include but not limited to: ACH non-post, ACH processing, Debit Card, Wires, Synapsys support requests, ACH Yellowhammer, Mobile Deposit, Online Banking setup and support.
• Provide friendly, professional telephone support to and instructs clients how to navigate the system and complete tasks.
• Performs research in response to customer inquiries regarding Electronic Banking products.
• Reviews system reports and performs daily reconciliations for Electronic Banking products ensuring that outstanding items are resolved in a timely manner.
• Provide friendly, professional customer service support to the Banking Centers and Clients regarding Electronic Banking products and services.
• Other tasks related to electronic banking service as requested by the Electronic Banking Supervisor or Management. EDUCATION & EXPERIENCE
  • High school education or equivalent with vocational training in business and office operations.
  • Experience in related field or equivalent to 3 - 5 years.
  • Wire or ACH experience preferred. QUALIFICATION REQUIREMENTS:
    
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
    
    CERTIFICATIONS, LICENSES, COMPETENCIES, & SKILLS
    • Ability to operate a personal computer and have a thorough understanding of bank technology requirements.
    • Ability to read, analyze and interpret professional, financial, and legal documents.
    • Ability to communicate in a clear, concise manner.
    • Organizational skills and ability to balance several ongoing projects simultaneously.
    • Ability to collect and analyze data in order to define and solve problems.
    • Ability to interpret technical instructions and deal with an assortment of variables.
    • Professional oral and written communications skills for communicating and building relationships with contacts.
    • AAP or NACHA Certification preferred
    • Valid state issued driver's license is required.
    • Must be insurable in the state of Florida or Texas. PHYSICAL & MENTAL DEMANDS
      • Regularly required to use hands and arms to finger, handle, feel, or reach as well as walk, stand, hear, talk, read, write, and carry up to 10 lbs.
      • Position requires sitting at a desk for extended periods of time.
      • Attention to detail and mental concentration are necessary for accurately performing tasks, working in a stressful and fast-paced environment, and handling frequent interruptions.
      • Willingness to adapt to frequently changing environment is required.
      • Must on occasion deal with emotional, hostile, or antagonistic behavior from customers and be able to respond calmly and professionally.

Keywords: The Adam Corporation Group, College Station , Electronic Banking Specialist II, Other , College Station, Texas