Patient Access Rep Lead
Company: Catholic Health Initiatives
Location: College Station
Posted on: March 16, 2023
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Job Description:
**Patient Access Rep Lead** St Joseph HealthCollege Station,
Texas The posted compensation range of $14.08 - $19.36 /hour is a
reasonable estimate that extends from the lowest to the highest pay
CommonSpirit in good faith believes it might pay for this
particular job, based on the circumstances at the time of posting.
CommonSpirit may ultimately pay more or less than the posted range
as permitted by law. **Requisition ID** 2023-284636 **Employment
Type** Full Time **Department** Urgent Care Center **Hours/Pay
Period** 80 **Shift** Varies **Weekly Schedule** Mon-Fri 8a-8p Sat
8:30a-4:30p Sun 10a-5p **Remote** No **Category** Administrative
and Clerical **Overview** CommonSpirit Health was formed by the
alignment of Catholic Health Initiatives (CHI) and Dignity Health.
With more than 700 care sites across the U.S. & from clinics and
hospitals to home-based care and virtual care services CommonSpirit
is accessible to nearly one out of every four U.S. residents. Our
world needs compassion like never before. Our communities need
caring and our families need protection. With our combined
resources CommonSpirit is committed to building healthy communities
advocating for those who are poor and vulnerable and innovating how
and where healing can happen both inside our hospitals and out in
the community. **Responsibilities** Responsible for greeting
patients, communication with departments, scheduling appointments,
answering phones, receiving payments, verifying necessary
information and records in the medical record. Provides information
to patients so they may fully utilize and benefit from the clinic
services. Conveys a positive image of SJRHC. Proficient in OA I,II,
& III duties so that they can develop OA who are at a lower level
on the career ladder. Responsible for the supervision of other OA's
within the department. 1. Greets patients in a polite, prompt,
helpful manner and provides any necessary instructions/directions.
Informs appropriate department of patient's arrival. 2. Answers
phone in pleasant manner and routes calls, takes messages, responds
to questions and deals with patient needs expeditiously. 3.
Schedules follow-up appointments, and contacts no-show and canceled
appointments to reschedule to ensure that no patients is lost to
follow-up. 4. Verifies and updates patient information at each
encounter with patient. 5. Collects copays, bad debts, and prepays
as specified in the system at time of patient check-in. Issues
receipts. 6. Obtains patient forms, consents, signatures as needed
to keep patient's records up to date. 7. Collects and enters
patient's insurance information into database. 8. Obtains referral
information if necessary for patient's appointment. Ensuring proper
authorizations are obtained before patient is seen in the office.
9. Assembles patient's charts for the next day visits, ensuring
records from other offices have been received and scanned into
patient's chart. 10. Processes medical records request from offices
and other entities. 11. Responsible for obtaining approvals through
patient's insurance company for in/out of office procedures and
surgeries. 12. Handles all workers compensation and FMLA
authorizations, eligibility for patient appointments. 13.
Responsible for collecting any co-insurance, deductibles, and cash
payments for surgery/office procedures before services are
rendered. 14. Schedules surgeries, outpatient appointments and
admissions per providers requests. 15. Maintains established par
levels and places orders for supplies needed for office needs. 16.
Supervises members of the clerical staff on daily activities and
assignments. Serving as a "team lead". 17. Assists with training
and supervision of staff, helping them develop performance goals
and objectives. **Qualifications** **_Education_** Required: High
school graduate **_Experience_** Required: Minimun 2 year clinic
experience, and 3 years of customer service **_Skills_** Required:
Computer programs/Email **Equal Opportunity** CommonSpirit Health
is an Equal Opportunity/Affirmative Action employer committed to a
diverse and inclusive workforce. All qualified applicants will be
considered for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, age,
disability, marital status, parental status, ancestry, veteran
status, genetic information, or any other characteristic protected
by law. For more information about your EEO rights as an applicant,
pleaseclick here.
(https://tbcdn.talentbrew.com/company/35300/img/v1_0/EEOC_KnowYourRightsEnglish.pdf)
CommonSpirit Health will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
External hires must pass a post-offer, pre-employment background
check/drug screen. Qualified applicants with an arrest and/or
conviction will be considered for employment in a manner consistent
with federal and state laws, as well as applicable local
ordinances, ban the box laws, including but not limited to the San
Francisco and Los Angeles Fair Chance Ordinances. If you need a
reasonable accommodation for any part of the employment process,
please contact us by telephone at (415) 438-5575 and let us know
the nature of your request. We will only respond to messages left
that involve a request for a reasonable accommodation in the
application process. We will accommodate the needs of any qualified
candidate who requests a reasonable accommodation under the
Americans with Disabilities Act (ADA). CommonSpirit Health
participates in E-Verify.
Keywords: Catholic Health Initiatives, College Station , Patient Access Rep Lead, Other , College Station, Texas
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