HomeCare HomeBase System Specialist

Company: Traditions Health
Location: College Station
Posted on: March 16, 2023

Job Description:

What Can Traditions Health Offer? Competitive Salary/ Great Benefits -- Very Generous PTO Structure from Day 1! Supportive Leadership Career Growth opportunities Training Environment
Summary: The HCHB System Specialist is responsible for supporting all of Traditions Healths companies on HomeCare HomeBase (HCHB). The HCHB System Specialist serves as a subject matter expert on HCHB processes and acts as a liaison between the companys HCHB end users and HCHB.
Education:Bachelor's degree preferredExperience: Extensive knowledge and experience in HCHB back office workflow processes is required and familiarity of PointCare documentation and mobile device usage is preferred. 3 years of Home Health/Hospice experience preferred.
Knowledge and Skills:
Must be able to read and write in English and follow instruction
The employee should possess knowledge in computer systemsMust effectively communicate in writing and verbally across all levels of personnel
Extensive experience with the HCHB EMR system
Strong critical thinking skills and judgement to understand the risks and downstream impact of a change within HCHB Professional demeanor, self-motivated, dependable, and organized
Must be confident in presentational skills and able to address groups of various sizes as well as train individually in a one-on-one setting.
Transportation: Reliable transportation and valid and current auto insurance.
Travel: This is a remote position and would not require travel. Environmental and Working Conditions: Works in a variety of settings and office environments, promoting functioning and coordination with all agency activities to insure the highest level of professional care. Ability to work a flexible schedule.
Physical and Mental Effort: Must be able to work under stressful conditions and time constraints of the agency or projects. Work requires sitting for long periods of time; bending and stretching for files and office supplies. May occasionally require lifting files or paper weighing up to 30 pounds.
Essential Functions: Effectively demonstrates the mission, vision and values of the agency on a daily basis. Provide day-to-day leadership and management to the agency that mirrors the missions and core values of the company.
Serve as a subject matter expert on ways to optimize HCHB such as workflow, documentation and processes
Under the direction of approving departments, implement changes and improvements within HCHB which can include changes to clinical forms, pathways, workflow, service codes, table setup, integration, etc.
Adhere to the companys change management policies and procedures for all HCHB changesFacilitate and coordinate education and communication on HCHB releases and system changes. Escalate issues to HCHB directly where applicable. Monitor resolution of submitted tickets and communicate the resolution to the appropriate party.
Provide training and education on functionality of HCHB and PointCareServe as primary support contact for HCHB users. Provide support and timely resolution to HCHB issues. Process HCHB/PointCare incidents and service request
Support various audit initiatives to include user access, HIPAA security, etc. Provide on-going education, problem resolution and relationship strengthening on a recurring basis to all locations
Foster a positive working relationship with functional teams such clinical, quality assurance, human resources and operations
Troubleshoot system issuesCollaborate and communicate with the companys management team on changes and initiates that may impact ticket volume
Participate on-call rotation to facilitate 24/7 support coverage for our end users. Other tasks as assigned by supervisor Equal Employment Opportunity: Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic. Traditions Health Mandatory COVID-19 Vaccine Policy: Pursuant to the CMS Omnibus COVID-19 Health Care Staff Vaccination Final Rule effective February 14, 2022 Traditions Health is required to have policies and procedures in place to ensure all facility staff, regardless of clinical responsibility or resident contact (Home health and hospice employees, Licensed practitioners, Students, trainees, and volunteers; and Individuals who provide care, treatment, or other services for the home health and hospice and/or its patients, under contract or by other arrangement), are either fully vaccinated against COVID-19 or have been granted a qualifying religious or medical exemption. All applicants to whom an offer of employment is made, shall be required, as a condition of employment, to either be fully vaccinated by their start date, or approved for a medical or religious exemption. The policies and procedures specified do not apply to staff who exclusively provide telehealth or telemedicine services, and staff who provide support services for the home health and hospice agencies that are performed exclusively outside of the settings where home health and hospice services are directly provided to patients and who do not have any direct contact with patients, families, and caregivers, and other staff. For questions related to this policy, please contact our talent acquisition team.

Keywords: Traditions Health, College Station , HomeCare HomeBase System Specialist, Other , College Station, Texas