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BDC Call Center Representative 1

Location: College Station
Posted on: November 15, 2022

Job Description:

BDC Call Center Representative _Do you have a talent for marketing and sales?_ _Are you passionate about helping others?_ _Do you have experience in communicating over the phones and setting appointments?_*College Station Ford* is actively looking for an experienced *BDC Call Center associate*. Employees at College Station Ford are driven by our mission to help and serve our customers to the best of our ability. To make that goal obtainable, we know that our employees are the most vital piece. This is why we strive to be an employer where professionals can join our team if theyre looking to earn an excellent wage and have a positive impact on our community.As a BDC associate, you are the initial contact point to assist our customers as they begin their car buying experience or assisting them in getting their service needs arranged. We personalize this experience to how the customer prefers to purchase their new vehicle either online, over the phone, through texting, or in person*The goal is to create an exceptional customer experience in both sales and service and to build customer loyalty to College Station.**Primary Duties and Responsibilities: * Respond to customer calls as the initial contact person Use a consultative process to best assist customers with their sales or service needs Provide direction in getting the customer to the right person for assistance Set appointments for both our sales and service departments based on the information provided by the customer Provide an exceptional customer service experience to drive loyalty and exceed expect Transition customers from a phone call to an in-dealership experience Transition internet customers to the appropriate sales staff for vehicle product presentation/test drive Set and achieve targeted goals focused on driving customer traffic from the internet into the dealership Work with various web-based applications to obtain pricing, product availability and information, as well as using our current CRM to update personal information and arrange appointments Process driven attitude and ability to work off scripting*Qualifications: * Strong oral, written, and interpersonal communication skills Ability to work effectively with technology using CRM system tools (digital tools are provided) Proven ability to provide an exceptional customer experience Strong work ethic Bilingual communication is a huge strength Demonstrate ability of quality salesmanship/communication Strong attention to detail Professional personal appearance Valid in-state drivers license and have and maintain an acceptable, safe driving record High school diploma or equivalent (required) Previous experience in a BDC department (*not required* but preferred)*Work Schedule* 5-day work week (some Saturdays will be required)*Full Benefits Package: * Health/Medical/Dental/Vision Insurance 401k Retirement Plans Paid vacation after 1 year Paid Training Growth Opportunities Award-Winning Dealership*License: * Drivers License (Required)*Additional Compensation: * Commission Bonus Incentives Performance Bonuses Store DiscountsCollege Station Ford Lincoln is an equal opportunity employer and a drug-free workplaceYou can apply in person or by email.*_Do people tell you that you are optimistic, always thinking about the positives and finding the good in all things? Your attitude is one of the keys to your success in the Automotive Industry._* _If you complain a lot, please do not apply._Work Remotely* NoJob Type: Full-timePay: $30,000.00 - $35,000.00 per yearSchedule:* 8 hour shift* Day shift* Monday to Friday* Weekend availabilitySupplemental pay types:* Bonus pay* Commission payEducation:* High school or equivalent (Preferred)Experience:* Sales Experience: 1 year (Preferred)* Customer Service: 1 year (Preferred)License/Certification:* Driver's License (Preferred)Work Location: One location

Keywords: COLLEGE STATION FORD, College Station , BDC Call Center Representative 1, Other , College Station, Texas

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