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Customer Service Coordinator

Company: Martin Marietta
Location: Bellville
Posted on: January 9, 2022

Job Description:

This position is in San Antonio. Under the direction of the Manager of Transportation & Logistics, the Customer Service Coordinator receives customer orders and coordinates activities of multiple cement & aggregate shipping facilities, including rail movements, scheduling orders to specific jobsites to fulfill customer needs. Works closely with Marketing/Sales as well as dispatch team to provide customer service and follow up to ensure customer satisfaction with all aspects of services and products delivered. Also includes graphical analyses of sales volumes, customer materials volumes, and follows up to sales calls.RequirementsEstablish and maintain positive relationships and open communications with customers, contract haulers, and fellow employees including production, administration, and sales. Set-up new dispatch orders for customers and places add-on products to existing orders. Respond to customer requests through verbal and/or written communications. Answer all incoming customer calls. Research freight costs to targeted areas for job bids and customer quotes. Maintain communication with sales and production teams on incoming product orders. Receive material specifications etc. and review for correct application. Analyze customer job specifications and assist customers with material recommendations as required. Evaluate incoming material specifications to ensure compliance with ASTM. Prepare and maintain graphical analysis of product sales data including customer materials consumption by product, sales volumes, production volumes etc. Prepare special presentation materials as required. Prepare all freight invoices that are sent in for payment daily by verifying signatures, correct copies of tickets, freight rate and calculate invoices. Research and correct tickets that are billed to wrong customers or customer tickets showing wrong material. Complete transmittal forms for the "sales delivery tickets" - that pertain to each area of business and product or service. Other duties as assigned. Preferred Education and Experience High School Diploma or equivalent required. Associate or Bachelor's degree in a related field from an accredited university or college. Experience in aggregates or related industries. Knowledge, Skills and Abilities Excellent communication skills both oral and written. Strong customer service orientation. Must be a self-starter and a team player. Able to work independently and with little supervision. Extensive knowledge of ASTM, API and DOT standards and specifications. Knowledge of shipping areas. Proficient computer skills and experience with Word, Excel and PowerPoint. Must be able to research/analyze customer needs information and process correctly. Must be able to recognize different types of material. Must be able to maintain focus under heavy workloads. Must be able to multitask in a stressful environment with numerous interruptions and conflicting demands. Knowledge of Quality Control procedures relating to aggregate materials preferred. Able to perform calculations related to pricing, freight rates, cash sales, inventory, material volumes, weights and basic geometry. Able to read and interpret materials specifications and evaluate Martin Marietta product family for most appropriate application/solution. Must be available for overtime as required including weekends as well as possible shift-work. Bi-lingual preferred. PhysicalRequirementsMust be able to communicate clearly on telephone Must be able to use office equipment including PC, adding machine, fax machine, printers, etc. for up to 12 hours per day. Must be able to walk on uneven and / or slippery ground. Must be able to work up to 12 hours per day for extended periods. OurBenefitsCompetitive Pay Medical, Dental and Vision Coverage Prescription Drug Coverage Flexible Spending Accounts Paid Holidays and Vacation 401(k) with Company Match Pension Plan Educational/Tuition Assistance Plan Employee Discount Program Adoption Assistance Program Life, AD&D and Disability Insurance Employee Assistance Program Wellness Programs At Martin Marietta we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.SDL2017

Keywords: Martin Marietta, College Station , Customer Service Coordinator, Other , Bellville, Texas

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