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Mandarin Bilingual Remote Customer Service Representative

Company: DISH
Location: Huntsville
Posted on: January 5, 2022

Job Description:

This may be a remote role, which can sit in any of the following 22 states: AZ, CO, FL, GA, IL, IN, KS, MD, MI, MO, NC, NE, NM, NJ, NY, OH, OK, TX, UT, VA, WV, and WY . Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics subject to change as our hiring requirements shift.We have Customer Experience agents across the country helping drive our mission forward from the comfort and safety of their homes. DISHs first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience.Our customer base is centered around the heart of hometown America. Were proud to offer exclusive TV packages for first responders, health care workers, military and veterans, and some of the most dedicated community members we are honored to call customers, friends, and neighbors.For over 40 years we have been tuned in to the needs of customers. Its why weve earned the J.D. Power accolade of being #1 in Overall Customer Service six years in a row, and #1 in overall Customer Satisfaction four years in a row.The roleAs a Mandarin Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you! In this role, you will:Communicate the value of our products and share ways for customers to get the most from DISHTransform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issuesEstablish long-term customer relationshipsBack-to-back phone calls with customers throughout the entirety of your shiftWhats in it for you?This is a Full Time, Work-From-Home position #remoteAverage first-year salaries over $30,000Top first-year agents averaging over $40,0005% increase to your starting rate upon completing training

Company-provided equipmentMedical, Dental, Vision InsurancePaid vacation and sick time401(k) InvestmentsCompany-matched funds
Tuition reimbursement
Complimentary DISH programmingHighly-discounted Sling subscriptionDiscounted phone plans on Boost Mobile
Opportunity is our greatest benefitOur representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.We are looking for determined, energetic individuals to provide excellent customer service by answering inbound technical and service calls from the comfort of your home.Ideal representatives have:High School diploma, GED, or equivalent experienceSix months of related customer service and troubleshooting experience and/or trainingAn openness to being coachable and a desire to learn new techniquesAll representatives must have:The ability to navigate company communications and programs in English while speaking with customers in MandarinAbility to work and remain engaged on the phone throughout the entirety of your shiftThis job does not allow flexibility to answer the door or be on-call care for others during work hoursSuperb attendanceFlexibility to work hours that mirror our customers needsTech savviness with the ability to smoothly operate Windows OS desktop computerAbility to multi-task; speaking with customers while logging information and navigating multiple programsWhere youll be working:Youll be working from home! At DISH, we understand the modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.As a Work-at-Home (WAH) employee, you will have additional responsibilities concerning your home environment and the requirements regarding the capabilities of your computer and mobile device.Work-at-Home Technical Requirements:Computer & AccessoriesDISH will supply a PC tower loaded with all of the software necessary for your employment. This tower is not Bluetooth enabled. All equipment must be wired.DISH will also provide:Two Monitors and all pertinent cablingUSB Noise-Cancelling Headset

Keywords: DISH, College Station , Mandarin Bilingual Remote Customer Service Representative, Other , Huntsville, Texas

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