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MAC Representative (20Hr)

Company: Associated Credit Union Of Texas
Location: Brenham
Posted on: November 17, 2021

Job Description:

A Member Service Center Representative will provide members with one-stop financial service over various channels including: phone, chat, email, fax, and virtual teller stations. Active listening to determine the member's or potential member's needs. Representing and educating members and potential members on all products and services offered at ACUTX.Job Duties1. Assist members with account inquiries and resolve member issues without transferring call unless inquiry is outside of call center capabilities or scope.2. Provide excellent service to our members utilizing Account Cross Sell in Symitar, which qualifies members for products or services available through ACUTX.3. Provide routine information concerning credit union services or policies, including: eligibility for membership, how to apply for membership, type of accounts available, loan policies, and interest rates for loans, location of the office(s), office hours, directions and telephone services.4. Provide and explain account history and balance and process account transactions including transfers and loan payments at member's request.5. Perform any account maintenance per member's authorization. Maintenance to include address changes, name changes, and any other account changes per member's authorization.6. Process member check orders via online check order software.7. Promptly answer and respond to online chats, tickets, and other electronic communication channels.8. Refer any loan applications or inquiries through appropriate channels.9. Assist Collections Department in collecting on delinquent loans by researching cause of delinquency and correcting the problem to bring loan current.10. Assist members with all electronic services which include online banking, mobile banking, bill pay, remote deposit, smart pay and others.11. Process check/card by phone payments.12. Assist members with credit card and debit card issues and questions. Assist members with reporting disputes and fraud on account, debit card, or credit card.13. Assist members with incoming and outgoing wires.14. Determine eligibility for loan skip-a-pay and processing skip.15. Assist with onboarding new members via Join Now.16. Perform any back office duties as assigned.17. Keep current in knowledge of credit union processes and standards by studying pay day updates and taking procedure quizzes promptly.Note: The list of duties is not exhaustive. It may be supplemented as necessary from time to time.Education/Certifications/ LicensesA high school diploma.ExperienceTwo to five years of similar or related experience, including time spent in preparatory positions.Interpersonal SkillsA significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.CompetenciesCommunication SkillsKnowledge & SkillsMember FocusProduct & Service PromotionProductivity & AvailabilityAmerican with Disability SpecificationsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work EnvironmentWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is not exposed to weather conditions.The noise level in the work environment is usually moderate.The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Keywords: Associated Credit Union Of Texas, College Station , MAC Representative (20Hr), Other , Brenham, Texas

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