Practice Manager, Operations

Below is an overview of the duties and responsibilities you would take on in this role:

• Lead by example, coach and train team to provide exceptional patient experiences.
• Maintain focus on a productive schedule that supports dentists and hygienists as they deliver high quality patient care and exceptional experiences.
• Work within budget guidelines to maintain supported office profitability.
• Manage accounts receivables including timely and accurate insurance claim processing and patient billing.
• Assist patients with applying for credit and other financial assistance.
• Coordinate daily team huddles, weekly team meetings and quarterly practice business meetings.
• Provide ongoing feedback, training and annual performance & salary reviews for team members within the practice.
• Serve as the point person for office management duties including:
  • Office cleaning and maintenance
  • Verify practice invoices
  • Verify and submit payroll
  • Clinical and non-clinical supplies ordering
• Schedule team members to ensure adequate shift coverage and facilitate requests for time off.
• Serve as the liaison between Heartland Dental headquarters Support Offices) departments, including:
• • Payroll
  • Human Resources
  • Accounts Payable
  • Marketing
  • Supplies
  • Education
  • Recruiting
  • Employee Relations
  • Legal
• Maintain protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA).
• Assist in the interviewing, on-boarding and training of new hires.

• Completion of one of the following: 3 to 5 years of managerial experience OR Associate degree with 2+ years of relevant experience OR Bachelor degree with at least 1 year of relevant experience. Proven business insights and decision-making skills
• Excellent written and verbal communication skills; comfort with presenting to various audiences
• Strong social skills, with the ability to connect from entry-level team members and supported dentists, alike
• Maintain strong organizational skills
• Leadership skills
• Ability to collaborate and problem solve and be solution focused
• Monthly travel required, sometimes including flights and overnight stays
• Patient-focused
• Energetic
• Problem-solving
• Goal focused

• Healthcare experience, preferably in the dental space
• Experience leading others, preferably in a supervisory or shift manager capacity
• Prior experience with dental management software (Dentrix) preferred
• Experience reading or acting on financial reporting (e.g. Profit & Loss statements preferred)

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