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Global Program Management Director - BFS

Company: Cognizant Technology Solutions
Location: College Station
Posted on: June 12, 2021

Job Description:

Global Program Management Director - BFS

Level: Senior Director

Location - Phoenix AZ

Position Summary:

The Program Director is part of Cognizant's Global Program Management Community and is responsible and accountable for Program Management activities associated with large-scale, sophisticated, multi-tower (IT, Infrastructure, Business Processes and Digital) programs in the Banking and Financial Services Industry. In addition to leading delivery objectives, he/she will have responsibility for customer satisfaction and the client relationships required for a successful program.

Essential Duties and Responsibilities:

* Operate as part of the GPM delivery organization to achieve successful execution of strategic programs and alignment to appropriate program governance * Facilitate cross-project teamwork where dependencies are encountered; supervise progress of course-corrective actions * Serve as the senior delivery leader supporting the client and internal teams while working closely with the Engagement Delivery Partner to ensure alignment of delivery to client's key objectives * Deliver contractual commitments to the Client for Cognizant * Drive consensus between various client stakeholders and internal team to facilitate the conversion of the product or program's vision / ideas into program work * Direct a team of Cognizant associates and second/third party associates * Ensure completion of deliverables and consistency to timelines, quality standards, and budgets * Drive quality standards and program improvements within the team * Build high preforming team that adheres to process, target metrics, and quality goals. Where appropriate, modify development process to achieve goals * Identify, analyze and resolve issues/risks that have the potential to jeopardize the ability to meet our commitments * Supervise and achieve program Bid vs. Did around Cognizant program metrics * Mentor the team on tools and processes to lead projects, participate in hiring decisions and participate in performance appraisals on staff * Participate with Client Partner in sales as a delivery leader to help craft and demonstrate delivery capabilities * Provide full and accurate communication to client, Cognizant leadership and third party stakeholders * Handle internal and external client expectations on all contractual requirements and deliverables


* Ability to build strong relationships with IT and Business Leadership * Ability to build strong cross functional teams * Proven track record in leading internal and external client expectations on program requirements and deliverables * Problem solving with the aptitude to identify strategic solutions to business problems with enterprise-wide implications * Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences * Very good understanding of new emerging technologies and leading trends * Extensive experience working with Project/Program Management processes, including experience with Project Management tools to plan, run and supervise programs * Strong program management skills with the ability to work and supervise progress from multiple service lines simultaneously * Set client expectations; maintain communication with key stakeholders while ensuring an extraordinary customer experience * Ability to act as a mentor for team members to advance their skills and competencies


* Extensive experience working with Project/Program Management processes, including experience with Program Management tools to plan, run and supervise projects * Ability to engage senior client executives, i.e., C-suite, and Line of Business Executives in one-on-one discussions * Have extensive knowledge of delivery methodologies Agile, Waterfall, RUP, Hybrid Waterfall-Agile and be able to influence the client to adopt the right approach * Have knowledge of Digital Transformation and Automation trends/tools/competition including relevant next generation technologies * Have shown understanding and experience delivering solutions in the Banking and Financial Services Industry * Has successfully guided large escalation projects back to steady-state and achieves high client satisfaction. Communicate expeditiously and optimally all client escalations to Cognizant delivery Leadership * Demonstrable experience running deliveries across multiple service lines utilizing the global delivery model spanning on-site, near-shore, and off-shore locations * Adept in mobilizing and leading large teams for delivery * Track record of exceeding customer expectations * Display effective analytical skills and possess adequate financial expertise to ensure Program financials are within budget and in-line with the approved deal bid * BA/BS required; Master's degree in Finance or Business preferred

Experience: 15 - 20 years of experience in handling large multiple service line delivery engagements

Candidate Screening Priorities:

* Team scale of 3 - 8 direct reports and 100-200+ total team size utilizing the global delivery model * Management of programs involving multiple service lines and/or solutions in parallel (i.e. App Dev/Systems Integration, QEA, App Support, Infra/Cloud, BPO etc.) * Experience with implementation programs including SFDC, ServiceNow, or Workday commercial solutions * Experience in the Banking and Financial Services industry * Understanding of digital trends (data, cloud, IoT, and digital engineering) and modern digital architectures (i.e. micro services, cloud native, UX-based)

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Keywords: Cognizant Technology Solutions, College Station , Global Program Management Director - BFS, Other , College Station, Texas

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