Customer Service Associate I - Fire & Emergency Services - College Station, Texas

Company: Texas A&M Engineering Extension Service
Location: College Station
Posted on: June 13, 2021

Job Description:

Job TitleCustomer Service Associate I - Fire & Emergency Services - College Station, TexasAgencyTexas A&M Engineering Extension ServiceDepartmentEmergency Services Training InstituteProposed Minimum Salary$13.37 hourlyJob LocationCollege Station, TexasJob TypeStaffJob DescriptionThe Customer Service Associate I makes a difference by providing direct support to the Public Sector Programs. This position will positively impact prospective and enrolled students and instructors by assisting with and communicating information regarding registration procedures and documentation. In addition to conveying information, this role will administer processing of class folders, registration forms, invoicing, correction notices, refunds, and file student information. The Customer Service Associate I supports divisional goals through coordinating related efforts across multiple programs. Being a first line communication with leadership and students, this position will reflect the TEEX mission, vision, and values in all efforts and communication. This position reports to the Administrative Coordinator I.Required Qualifications:High school diploma.Two years of experience in general office or clerical work with aspects of customer service.Other Requirements:Valid Driver's LicensePreferred Qualifications:Experience handling monetary transactions.Experience working with student records.Associates degree from an accredited college or university.Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to remain stationary for long periods of time.Ability to move up to 35 lbs. with or without assistance. Knowledge, Skills, and Abilities:Ability to work productively in teams or independently as needed.Ability to handle monetary transactions.Excellent verbal and written communication skillsExcellent interpersonal skills and ability to work cooperatively with others.Ability to answer multi-line telephone system, screen calls, and route to additional staff as needed.Ability to provide general information and referrals for specific classes.Computer literate with working knowledge of word documents, spreadsheets, databases, and email.Knowledge of clerical procedures and systems such as managing files and records, designing forms, and other office procedures and terminology.Knowledge of principles and processes for providing excellent customer service. This includes assessing customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.Equipment:Standard office equipment: computer, keyboard, multi-line telephone, multi-function printer.Notifications:This position is security-sensitive.This position may require working occasional evenings, weekends, and holidays when necessary.Essential Duties, Tasks, and Percentages: Provides customer support to the Public Sector Programs 60%:Serves as an information resource for the department or office by answering general program/department/agency questions, directing calls, and providing web assistance. Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy.Provides individual assistance for students enrolled in asynchronous web-based training programs.Serve as information resource for program and/or course requirements, and registration.Process eworkorders for maintenance requests and work orders.Supports student data entry requirements - 35%:Work in SMS, TEEX Apps, Masterpiece, and the Student Portal to ensure class folders are processed, closed, and reconciled with minimal errors.Safeguard confidential student records and payment information.Process correction notices, refunds and invoices if applicable.Receives and processes all assigned student data registrations and course completion packets.Conducts close out procedures for each assigned class, to include proper reporting of attendance, generating certificates, and upload of course folders for record retention.Assist in the preparation and proofing of materials for reports and other publications when needed.Orders, receives and ships course materials - 5%:Assist in supporting instructional staff on the road. This includes making sure they have necessary materials for class delivery.Supports shipping of classroom materials and manuals as needed to assigned instructors.Assists in ordering course manuals if applicable. Other As part of the TEEXs mission of providing training, developing practical solutions, and saving lives; this position could be required, if called upon, to deploy within the State of Texas as directed by this positions Division Director/ HQ Department Head.Participates in staff meetings, helps during down times, etc. Interacts positively and professionally with other staff members and students.Adheres to normal work schedule.Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures.Perform other duties as assigned.This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures, including the completion of the criminal history check.Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity. The Texas A&M Engineering Extension Service (TEEX) is an internationally recognized leader in the delivery of emergency response, homeland security, workforce training and exercises, technical assistance, and economic development. Last year, TEEX served more than 178,000 people from every U.S. state and territory and 133 countries worldwide. TEEX operates a comprehensive emergency preparedness campus, which includes some of the worlds top training facilities in the Brayton Fire Training Field, Disaster City and the Emergency Operations Training Center, as well as state-of-the-art facilities for public utilities, law enforcement, and unexploded ordnance training. As part of the National Domestic Preparedness Consortium and home to the National Emergency Response and Rescue Training Center, TEEX has been a leader in homeland security training since 1998. The agency also sponsors the states elite urban search and rescue team, Texas Task Force 1, standing ready to respond at a moments notice in times of disaster. Texas A&M Engineering Extension Service is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.If you need assistance in applying for this job, please contact (979) 458-6801 or . Useful Links:Applicant FAQ (About TEEXBryan/College Station Area (Workplace Notices

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