IT Generalist II
Company: Texas A&M University
Location: College Station
Posted on: June 13, 2021
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Job Description:
Job Title IT Generalist II Agency Texas A&M University Department Dean of Education Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description Our Commitment Texas A&M University is committed to enriching the learning
and working environment for all visitors, students, faculty, and
staff by promoting a culture that embraces inclusion, diversity,
equity, and accountability. Diverse perspectives, talents, and
identities are vital to accomplishing our mission
(https://www.tamu.edu/statements/mission.html) and living our core
values (https://www.tamu.edu/about/coreValues.html) . Who we are The College of Education and Human Development at Texas A&M
University has been transforming lives for 50 years. Now the 4th
largest college at Texas A&M University with over 6,000
enrolled students, we are not just a school for teachers. We are a
school for leaders in not just in education, but also business,
sport, health, and government. To learn more, visit us at
https://education.tamu.edu/about/ What we want The Information Technology (IT) Generalist II, under general
supervision, assists with routine technical support for various
Information Technology needs within the College of Education and
Human Development. The IT Generalist II will support computer
operations, the college's help request system, workstation
processes, inventory control and asset tracking. The selected candidate will subscribe to and support our
commitment to Inclusion, Diversity, Equity and Accountability
(IDEA) as stated above. If the description sounds interesting to
you, we invite you to apply to be considered for this
opportunity. What you need to know Please note: This position is required to occasionally work
outside regularly scheduled hours as determined by supervisor (in
cases of critical system upgrades, critical system support, and/or
the timely completion of major information technology projects) it
is often necessary to perform upgrades or updates outside normal
business hours in order to minimize normal business hours
operations. COVID-19 information: Texas A&M University monitors and
updates our recruiting, hiring and onboarding processes to align
with local, state and federally mandated health guidelines to keep
employees, prospective employees, and visitors as safe as possible.
Each department has established both remote and in-person
procedures for conducting these processes, which include sanitizing
common spaces, a mask policy, and maintaining safe physical
distancing to the extent possible. Departments will provide the
procedures to be followed at each step of the recruiting
process. Required Education and Experience: + Bachelor's degree in applicable field or equivalent
combination of education and experience + One year of information technology experience Required Knowledge, Skills, and Abilities: + Knowledge of word processing and spreadsheet applications + Knowledge of both Microsoft Windows and Apple MacOS operating
systems + Knowledge of Help Desk Ticketing systems such as Team Dynamix
or Service Now + Knowledge of intermediate IT troubleshooting + Ability to work with diverse groups of people and be helpful,
respectful, approachable, and team oriented + Ability to build strong working relationships and a positive
work environment + Ability to multi-task and work cooperatively with others Preferred Licenses and Certifications: + ITIL Foundation Certification Preferred Special Knowledge, Skills, and Abilities: + Knowledge of SCCM and/or Apple management tools Responsibilities + Computer Setup and Maintenance - Supports computer operations
using SCCM, Jamf, or Nomad to setup and install upgrades and
configure IT equipment for faculty, staff, classrooms, computer
labs, and office computers. + Help Desk - Uses Team Dynamix, the college's help request
system to communicate with end users, track and resolve incidents,
and run reports. + Consultation - Supports the faculty and staff workstation
purchasing process by meeting with the faculty or staff members,
advising them of the products available, assisting in specifying
the system requirements and peripherals, setting up new systems,
and providing an orientation of the new systems for the end
user. + Inventory - Assists with departmental inventory control and
asset tracking. + Professional Growth - Stays current with new technologies,
research, and best practices that impact instruction, teaching,
learning, and the delivery of support services. Stays abreast of
and proactively supports current research, legislation, and
policies related to accessibility, copyright, security, privacy and
other issues that impact information technology in higher
education. + Other - Performs other duties as assigned. Instructions to Applicants: Applications received by Texas
A&M University and TAMHSC, must either have all job application
data entered or a resume attached. Failure to provide all job
application data or a complete resume could result in an invalid
submission and a rejected application. We encourage all applicants
to upload a resume or use a LinkedIn profile to pre-populate the
online application. All positions are security-sensitive. Applicants are subject to
a criminal history investigation, and employment is contingent upon
the institution's verification of credentials and/or other
information required by the institution's procedures, including the
completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability
Employer committed to diversity. Howdy and thank you for your interest in a career with Texas
A&M University. As the flagship campus of The Texas A&M
University System, we are located in College Station, Texas with a
student population of more than 64,000 and nearly 9,000 faculty and
staff.The Spirit of Aggieland is unmistakable. We are a unique
American institution, fostering a culture of friendliness,
diversity, compassion and respect for one another. Our unique
history and rich traditions make Texas A&M special.From our
benefits package and professional development opportunities to our
retirement programs, Texas A&M is a great place to work. Your
path to a great career starts here!Equal Opportunity/Affirmative
Action/Veterans/Disability Employer committed to diversity. If you need assistance in applying for this job, please contact
(979) 845-5154. Useful Links: + Benefit Programs
(https://www.tamus.edu/business/benefits-administration) + Retirement + Cost of Living Calculator (http://www.bestplaces.net/) + Employee Discount Program + Flexible Spending Accounts
(https://www.tamus.edu/business/benefits-administration/flexible-spending-accounts/) + University Holidays + Legal Statements + New Employee Orientation + Prospective Employees + Safety & Security Notices + Training & Development + USERRA (https://www.dol.gov/agencies/vets/programs/userra) + Nondiscrimination Notice
Keywords: Texas A&M University, College Station , IT Generalist II, Other , College Station, Texas
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