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Customer Support Engineer (Ethiopia)

Company: Motorola Solutions
Location: Bellville
Posted on: June 12, 2021

Job Description:

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Field Service Organization provides technical support for many projects, their implementation, configuration and maintenance in the region. Field Engineers support the customers both locally on site and remotely.

Job Description

  • Manage and/or Perform detailed the implementation of communication system solutions and services which satisfy the requirements of the customer, end users and operator;
  • Support of update of system 'as built' documentation;
  • Provide local support to the customer (in some cases 24/7 on call Service support);
  • Perform Preventive and Corrective Maintenance to customer systems under support contract;
  • Build Customer relationships; presenting technical solution to Customer, conducting negotiations with Customers, partners and suppliers and providing Customer technical consultations, advice and review as well as technical documentation as per the Contract requirements;
  • Provide technical support and consultations for / with the System Integration Centers and clarification of technical issues with the Customer, third parties and within Motorola Solutions;
  • Provide 3rd party management for ordering, installation and integration, documentation, quality management and acceptance testing, technical change management;
  • Participate in Factory Acceptance Test (FAT) and (on-site) Site Acceptance Tests (SAT), while coordinating all technical aspects of the acceptance testing;
  • Work with product groups to ensure equipment is available to meet project timescale;
  • Provide technical support during all project phases;
  • Support SW / HW upgrades;
  • Attending customer meetings, status updates, project reporting etc.;
  • Technical CSM support

Basic Requirements

  • Knowledge of the Telecommunications environment including Wireless Technologies, WAN networking, IT system integration;
  • Manual skills for field works like wiring, soldering, physical installation of equipment;
  • Highly professional and self motivated;
  • Ability to work productively and effectively with little guidance;
  • Excellent verbal and written communication skills;

Travel Requirements

50-75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Keywords: Motorola Solutions, College Station , Customer Support Engineer (Ethiopia), Other , Bellville, Texas

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