Client Solutions Specialist undefined (Teller/ Platform Banker)

Company: Hancock Whitney
Location: College Station
Posted on: June 12, 2021

Job Description:

JOB FUNCTION / SUMMARY:A Client Solutions Specialist 1 acquires, manages and retains meaningful relationships with clients using a consultative sales and service approach to proactively fulfill their financial needs.ESSENTIAL DUTIES & RESPONSIBILITIES:Manages existing clients and prospects by meeting with them, both in person and over the phone, to build and maintain strong, lasting relationships, discover financial needs and tailor product solutions to meet the clients overall financial needs. This activity may be in the financial center, out-bound calling, visiting businesses or conducting educational seminars. Proactively educate clients on alternate delivery methods and channels that make clients lives easier by providing self-service options to access their accounts 24 hours a day/7 days a week.Refers clients to other business partners to provide clients with experts who can assist them with their specialized financial needs.Applies product and procedural knowledge to solve client problems appropriately and efficiently to enhance the client experience.Processes a variety of routine and complex transactions for Financial Center clients, including deposits, withdrawals, and loan payment processing.Engages in customer and/or prospect management activities.Drives proactive sales conversations, through outside interactions with a consultative sales process and financial needs assessment including, identifying and independently acting upon sales opportunities to build a strong pipeline of appointments to meet assigned sales goals.Leverages ecosystem partnerships as well as community centers of influence to acquire, expand and retain relationships.Assists in the responsibility of managing the lobby by actively engaging, greeting and directing client lobby traffic.Will be asked to perform the duties of the role based upon the needs of the financial center.Support the Bank's strong risk management culture through awareness, knowledge and sound decision making.Ensure operational and financial safety and soundness. Maintain awareness of the environment, the situation, and the client. Leverage Lobby Management as a tool for managing client interactions and risk.SUPERVISORY RESPONSIBILITIES:NoneMINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:High School Diploma or general education degree (GED) is required.Bachelors degree preferred.Prior sales or client service experience required; prior banking experience highly preferred.Minimum 6 months of cash handling experience required.Ability to form and expand client relationships.Working knowledge of the Microsoft Office suite (Word, Excel, and Outlook).Ability to learn and navigate multiple banking systems and applications, and utilize search tools to find information.This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Employment is contingent upon meeting initial and ongoing registration requirements, including acceptable background investigation results.ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:Excellent communication skills in person and over the phone with proven ability to tailor features and benefits of products/services to clients with differing needs.Ability to learn products, services, and procedures quickly and accurately.Comfortable educating others on technology.Professional, thorough, and organized with strong follow-up skills.Performs well in a team environment and proactively collaborates with others to serve clients.Ability to understand and follow policies, procedures, and regulatory requirements.Ability to work Financial Center hours, including weekends, and some evenings.Ability to travel if required to perform the essential job functions.Ability to work under stress and meet deadlines.Ability to operate related equipment to perform the essential job functions.Ability to read and interpret a document if required to perform the essential job functions.Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an undue hardship then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.by Jobble Associated topics: commercial loan, loan servicing officer, mortgage loan officer, mortgage loan originator, mortgage officer, mortgage servicing officer, personal banker i, personal banker iii, representative, sell

Keywords: Hancock Whitney, College Station , Client Solutions Specialist undefined (Teller/ Platform Banker), Other , College Station, Texas