Case Investigator (Non-Student Position)
Texas A&M University Health Science Center
Epidemiology & Biostatistics
Proposed Minimum Salary
College Station, Texas
Temporary/Casual Staff (Fixed Term)
What you need to know: If you are currently employed by Texas
A&M University or Texas A&M University Health Science
Center, you will need to apply as an internal candidate.
THIS IS A NON-STUDENT POSITION. FOR THE STUDENT POSITION, PLEASE
APPLY TO R-032414.
What we believe
Texas A&M University is committed to enriching the learning
and working environment for all visitors, students, faculty, and
staff by promoting a culture that embraces inclusion, diversity,
equity, and accountability. Diverse perspectives, talents and
identities are vital to accomplishing our mission
(https://www.tamu.edu/statements/mission.html) and living our core
values (https://www.tamu.edu/about/coreValues.html) ."
Who we are
As one of the fastest-growing academic health centers in the
nation, the Texas A&M University Health Science Center
encompasses five colleges and numerous centers and institutes
working together to improve health through transformative
education, innovative research and team-based health care
What we want
The Health Science Center (HSC) is looking for a Case
Investigator to serve as a member of the COVID Operations team. We
desire an individual who subscribes to and supports our commitment
as stated above. This person must be professional, enjoy working in
a fast-paced, high-volume environment and be able to apply strong
organizational skills while being flexible in their daily routine.
If this is you, we invite you to apply to become a member of our
What is Case Investigating?
Case investigating and Contact tracing are the a processes by
which an individual ("case") with laboratory-confirmed diagnosis of
COVID-19 is identified to the public health system, after which
each person ("contact") who may have been exposed to virus through
contact with a case is identified, as well. Once a case is
identified, the Epidemiology team interview each case to ascertain
demographics, symptoms, health status, and risk factors, as well as
contacts. Contact tracers then communicate with these individuals
to warn them of potential exposure and connect them with public
health information and services including testing. The aim is to
call every person diagnosed with COVID-19, gather information about
their contacts, and to call each contact in Texas. This is in
tandem with other statewide efforts to increase testing, develop
coordinated outbreak management response, increase infrastructure
for isolation and quarantine support, if needed, and fortify
efforts to control the pandemic in Texas.
Under the supervision of the Epidemiology team lead, along with
Faculty supervisor and Brazos County Health Department epidemiology
lead, the Case Investigator will conduct interviews with persons
diagnosed with COVID-19, identify contacts that need to be traced,
and collect sufficient information for contact tracers to be
assigned workflow. Case Investigator will use our web-based data
management platform (including RedCap) to call cases and document
the call, record interview responses and information about
+ Act as primary point person to call people with a positive
diagnostic test for COVID-19 (cases), provide support and
information about the disease, and gather information including
contacts. Communicate with cases in a professional and empathetic
+ Triage and coordinate next steps for support for cases,
including referral to social services.
+ Collect and record information about each case's contacts into
+ Log and track Cases and Contacts
+ Provide cases with approved information about
quarantine/isolation procedures specific to Texas A&M System
units across Texas, and if appropriate, refer them to testing
according to protocol and/or to a COVID-19 social resources.
+ Refer cases outside of the Brazos County area to the
appropriate DSHS portal (Texas Health Trace)
+ Escalate issues to Epidemiology Lead, Faculty Supervisor or
+ Perform contact tracing duties for team as necessary based on
contact tracer workloads.
+ Graduation from an accredited four-year college or university
with major coursework in public health, microbiology, infectious
diseases, biostatistics, health, social sciences, or a related
field preferred. Applicant may substitute relevant experience in
+ Graduate degree in Public Health, Health science, or Social
+ Experience in the field of epidemiology, communicable disease
control, or a related field preferred.
+ Knowledge of the principles and methods of epidemiology
+ Experience working in a health, human service, or
community-based organization or institutional setting preferred
+ Ability to speak, read, and write English fluently
+ Fluency in second or multiple languages a plus
+ Ability to exhibit a professional, positive attitude and work
+ Ability to manage and adapt to change
+ Excellent interpersonal skills required and ability to show
empathy and interact professionally with culturally diverse
individuals during a time of crisis and distress
+ Excellent organizational and communication skills
+ Critical thinking and sound judgment required
+ Ability to handle confidential information with discretion and
+ Ability to work through conflict
+ Proficiency with computers and data entry into electronic
+ Ownership of or ability to acquire a personal computer and
broadband internet access. A headset is preferred.
Individuals selected for employment:
+ are required to follow all scripts, policies and procedures
provided by DSHS, and comply with DSHS training regarding
confidential information related to personal information.
+ must complete the following as part of onboarding: "Making
Contact: A Training for COVID-19 Contact Tracers
" offered by the Association of State and Territorial Health
Officials or Johns Hopkins University "COVID-19 Contact Tracing
+ Texas A&M / Texas Health and Human Services HIPAA training
or approved equivalent
+ Texas A&M / Texas Health and Human Services Cybersecurity
training or approved equivalent
+ RedCap and Texas Health Trace data system training
+ Texas Health and Human Services Acceptable Use Agreement
+ Texas A&M "Interviewer Techniques" training
The position pay is $18.00 per hour.
THIS IS A NON-STUDENT, TEMPORARY POSITION.
THIS IS NOT A REMOTE POSITION.
The Case Investigating team will operate 7 days a week between
the hours of 8am and 8pm Central Standard Time. Evening and/or
weekend work may be required.
All positions are security-sensitive. Applicants are subject to
a criminal history investigation, and employment is contingent upon
the institution's verification of credentials and/or other
information required by the institution's procedures, including the
completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability
Employer committed to diversity.
Texas A&M University Health Science Center is transforming
health through innovative research, education and service in
biomedical sciences, dentistry, medicine, nursing, pharmacy and
public health. As an independent state agency and academic unit of
Texas A&M University, the health science center serves the
state through campuses in Bryan-College Station, Dallas, Temple,
Houston, Round Rock, Kingsville, Corpus Christi and McAllen.
Texas A&M University Health Science Center is an Equal
Opportunity/Affirmative Action/Veterans/Disability Employer.
If you need assistance in applying for this job, please contact
+ Health Science Center Home Page (https://www.tamhsc.edu/)
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