The position provides entry-level administrative, technical and
clerical support to the Child Protective Services Investigations
unit supervisor and staff. The position interacts routinely with
Texas Department of Family and Protective Services staff and the
general public. Works under close supervision, with minimal
latitude for the use of initiative and independent judgment.
To learn more about the agency, please click here.
WHY WORK FOR DFPS?
The Texas Department of Family and Protective Services (DFPS) is
responsible for protecting the unprotected - children, elderly, and
people with disabilities - from abuse, neglect, and exploitation.
DFPS accomplishes this responsibility by employing over 12,000
workers who live up to the agency's Mission, Vision, & Values in
service to the 27 million citizens of Texas.
DFPS is not only a qualifying organization for the Service Loan
Forgiveness Program, which forgives the remaining balance on
college student Direct Loans after making 120 qualifying monthly
payments, but also offers excellent health benefits, special
discounts on many products and services through the Discount
Purchase Program, a lifetime monthly retirement annuity as well as
Texa$aver 401(k) and 457 Programs under the Employees Retirement
System of Texas. An additional benefit you will receive is 12 days
of paid annual leave, 12 sick days, and the potential to earn up to
four days of administrative leave each year. Your annual paid leave
accrual increases as your tenure increases.
Essential Job Functions:
- Answers and screens telephone inquiries; takes and routes
messages and records intake information for referral to
caseworkers. Greets visitors, responds to general questions, and
directs callers to proper location. (30%)
- Prepares correspondence, forms narratives, travel vouchers,
meeting notes, performance evaluations, and other documents to
support work of the unit. (20%)
- Assists staff in matters of office processes and operations
including, solving office software and equipment problems such as
copy and fax machines to duplicate and transmit materials. Assists
with sorting and routing mail. (30%)
- Prepares various forms, including time and leave, and
arrangements and reimbursement for travel, in addition to assisting
with training activities as needed to back-up other Unit Secretary.
- Maintains a Master Tracking Chart system for progress updates,
and develops and maintains various forms, case files and reports.
Performs data entry into IMPACT and other electronic programs and
systems. Provides program and agency information and/or makes
referrals to other community resources. (5%)
- Attends work on a regular and predictable schedule in
accordance with agency leave policy and performs other duties as
assigned. Promotes and demonstrates appropriate respect for
cultural diversity among coworkers and all work-related contacts.
Knowledge Skills Abilities:
- Knowledge of office practices and administrative
- Skill in using Microsoft Works or Windows environment.
- Skill in establishing and maintaining effective working
- Skill in effective verbal and written communication.
- Skill in working in an office supporting several staff
- Ability to interact with all levels of staff.
- Ability to work independently in a fast-paced environment.
- Ability to operate a personal computer and various software
packages at an advanced level.
- Ability to effectively handle multiple assignments in a dynamic
- Ability to work with confidential information.
- Ability to operate basic office equipment such as fax, copying,
and adding machines. Registration or Licensure Requirements:
Initial Selection Criteria:
Graduation from high school or equivalent
- One year full-time administrative support, general office,
clerical, secretarial or Texas Department of Family and Protective
- Thirty semester hours from an accredited college or university
may be substituted on a year for year basis for the required
experience. Additional Information:
Factors such as education and experience may be considered when
establishing the starting salary for employees coming from other
state agencies within Texas.
Bilingual applicants (SPANISH/ENGLISH) are encouraged to apply.
Bilingual applicants selected for this position may qualify for an
increase at the point of hire after successfully passing a
bilingual skills test. (The applicant will need to be fluent in
writing/speaking in Spanish in order to receive the salary
Interview Requirements: Any candidate who is called to an agency
for an interview must notify the interviewing agency in writing of
any reasonable accommodation needed prior to the date of the
Note: Military occupation(s) that relate to the initial
selection criteria and registration or licensure requirements for
this position may include: 42A, YN, 0111, 3A1X1. For more
information see the Texas State Auditor's Military Crosswalk
HHS agencies use E-Verify. You must bring your I-9 documentation
with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA),
HHS agencies will provide reasonable accommodation during the
hiring and selection process for qualified individuals with a
disability. If you need assistance completing the on-line
application, contact the HHS Employee Service Center at
1-888-894-4747. If you are contacted for an interview and need
accommodation to participate in the interview process, please
notify the person scheduling the interview.