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Product Support Spec. I (CV)

Company: Verisk Analytics
Location: Navasota
Posted on: May 3, 2021

Job Description:

ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at: www.verisk.com/iso. We are proud to be a part of the Verisk family of companies!

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It's the reason Verisk is part of the UN Global Compact sustainability initiative. It's why we made a commitment to balancing 100 percent of our carbon emissions. It's the aim of our "returnship" program for experienced professionals rejoining the workforce after time away. And, it's what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers' problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work Certification for the fifth consecutive year. We've been recognized by Forbes as a World's Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk's Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

This position will be a customer specialist with the CV-ALIR and CV-Exchange products.

Responsibilities will include:

  • Provide advanced support and respond to customer inquiries in a timely and professional manner
  • Facilitate communication between customers, external entities, development and other team members when necessary
  • Assist customers with and provide training on CV-ALIR/CV-Exchange applications
  • A broad variety of data entry or similarly related tasks that may require the ability to make sound decisions based on research
  • Monitor daily processes and take action to resolve issues that may arise
  • Coordinate the account setup process between external entities and the account setup team
  • 3 years call center experience, including CRM documentation
  • Working knowledge of desktop computers, Internet Explorer, other Microsoft applications and communication protocols.
  • Ability to handle multiple tasks simultaneously
  • Good organizational skills
  • Ability to listen to and interpret a customer's requirements/needs.
  • Effective oral and written communication skills and attention to detail.
  • Ability to work in a team environment
  • Requires sitting and talking on the phone for long periods of time
  • HS graduate with two or more years of college or technical school preferred

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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Keywords: Verisk Analytics, College Station , Product Support Spec. I (CV), Other , Navasota, Texas

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