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Library Specialist II

Company: Texas A&M University
Location: College Station
Posted on: May 3, 2021

Job Description:

Job Title

Library Specialist II


Texas A&M University



Proposed Minimum Salary

$11.98 hourly

Job Location

College Station, Texas

Job Type


Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents, and identities are vital to accomplishing our mission ( and living our core values ( .

Who we are

The Libraries are the indispensable hub of discovery, learning and creativity for all colleges and academic departments at Texas A&M. We offer diverse collections and services designed to enable and support the University's missions of teaching, research, and student success. Learn more about our five libraries at

What we want

This Library Specialist II is responsible providing front desk coverage and assistance to patrons for both Evans and Annex Ask Us Desks Monday through Friday. Directs users to appropriate departments, knowledgeably explains library policies and procedures and resolves general problems. Works collaboratively with other library support staff to troubleshoot and resolve unit-specific problems.

The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

Work Schedule: Hours for this position are Monday - Friday, 8 am - 5 pm. Must be able to adjust schedule on an occasional basis to help cover during extended hours or in the event of an emergency. Requires extensive bending and reaching.

COVID-19 information: Texas A&M University monitors and updates our recruiting, hiring and onboarding processes to align with local, state and federally mandated health guidelines to keep employees, prospective employees, and visitors as safe as possible. Each department has established both remote and in-person procedures for conducting these processes, which include sanitizing common spaces, a mask policy, and maintaining safe physical distancing to the extent possible. Departments will provide the procedures to be followed at each step of the recruiting process.

Required Education and Experience:

+ High School graduation or any equivalent combination of education and experience

+ Three years of library experience

+ 30 or more higher education credit hours may substitute for one year of library experience

Required Knowledge, Skills and Abilities:

+ Ability to multi-task and work cooperatively with others

+ General knowledge of library services and functions

+ Good interpersonal skills

+ Excellent communication and customer service skills

+ Conflict resolution skills

+ Knowledge of email, word processing, spreadsheets and library online research database searches and/or processing

+ Reliable attendance

Other Requirements:

+ Ability to lift or move medium weight boxes, books or similar items, push a heavy book truck

+ Ability to handle material which can contain dust or microscopic mold spores

+ Ability to extensively view a computer screen and use a computer keyboard and mouse/trackball type of point-and-click device

+ Ability to move throughout the buildings, including narrow aisles and small study rooms

+ Requires the ability to operate key and numeric keypad door locking systems


+ Desk Operations - Provides routine front desk coverage for both the Annex and Evans Library Ask Us Desks during assigned hours. Provides routine assistance in accessing resources. Uses library computer system to charge/discharge materials to users. Demonstrates conflict resolution skills with users. Assists student workers in confrontational or hostile situations. Serves as a back up to opening the building Monday Friday. Serves as a back up to opening both service desks.

+ Unit Operations & Voyager Reporting Support - Provides basic technical support relevant to Public Services with maintenance, updating and monitoring of existing systems (including but not limited to Voyager, SearchDesk, Financial Database, and Public Laptops). Provides basic troubleshooting and diagnostic procedures; reviews standard practices for opportunities to enhance services, simplify processes, uses resources more efficiently, and collaborate with others. Responsible for adding/delete users from SysAdmin. Checking & restoring laptops that have been charged out to Systems for repairs. Placing all service tickets on desktop and laptop computers for AskUs services. Responsible for coordinating service desk activities when the Library s Integrated System is down. This includes providing preloaded flash drives with templates, coordinate data entry of transactions, clean drives after data entries, report problem accounts to Assistant Director. CircAdministrator for the Libraries integrated system (Voyager) for the purpose of resetting yearly passwords, creating the calendar and reviewing matrices. . Learns and uses Voyager reporting functions, databases and spreadsheet software to generate appropriate reports to assist with the transition to the new library integrated system (FOLIO- Future of Libraries is Open).. Assist with reporting data generated from other operational systems.

+ Technical Troubleshooting & Collaboration - Provides customer support and troubleshooting for Public Services using technology (wireless, laptops, Public PC logon, Shelf Check machines, etc).; meets with customers and technical staff to determine information needs and requirements; ensures that all work is accurate and in compliance with departmental or project quality standards. Collaborates with DI unit and other technical services as needed, assisting them as requested with organization-wide or unit-specific problems; seeks the help of other IT staff to resolve technical issues. Attends library and unit meetings, training sessions, and diversity events as appropriate. Provides best service possible to library users through participatory decision-making and implementation of operations and guidelines. Supports quality of work life initiatives.

+ Emergency Response - Responds and takes appropriate action when security and/or fire alarms are set off or other building crises occur. Facilitates safe evacuation, implements administrative Call Tree, and performs post event department checks, as appropriate.

+ Other - Performs other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 64,000 and nearly 9,000 faculty and staff.The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, diversity, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

If you need assistance in applying for this job, please contact (979) 845-5154.

Useful Links:

+ Benefit Programs (

+ Retirement

+ Cost of Living Calculator (

+ Employee Discount Program

+ Flexible Spending Accounts (

+ University Holidays

+ Legal Statements

+ New Employee Orientation

+ Prospective Employees

+ Safety & Security Notices

+ Training & Development


+ Nondiscrimination Notice

Keywords: Texas A&M University, College Station , Library Specialist II, Other , College Station, Texas

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