Healthcare Services Bilingual Representative I Contact Center (College Station)
Company: Kelsey-Seybold
Location: College Station
Posted on: May 3, 2021
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Job Description:
Healthcare Services Multilingual Representative
I Location:
Bryan, TX/College Station Contact Center Department:
Contact Center Kelsey-Seybold
Clinic. Your Doctors for Life. Kelsey-Seybold
Clinic is Houston’s premier multispecialty group practice, founded
in 1949 by Dr. Mavis Kelsey. With 19 clinic locations and
more than 400 physicians, Kelsey-Seybold provides medical care in
55 medical specialties and is home to a nationally accredited
Breast Diagnostic Center, Endoscopy Center, Infusion Center and
Cancer Center. Our mission is to provide our team members
with exceptional opportunities for professional and personal
growth. JOB
SUMMARY Schedules
appointments in a prompt and courteous manner utilizing a PC.
Confirms appointments and handles cancellations in a timely,
efficient and courteous manner. Is able to problem solve for
patients utilizing identified resources. Provides
comprehensive service to facilitate a resolution for any caller
request. Acquires and maintains computer skills to
effectively utilize applicable software. EDUCATION
REQUIREMENTS & EXPERIENCE REQUIREMENTS (A
= basics; B = preferred) Education A. High school
diploma B. Experience A. 1 year
experience in a high volume contact center
OR 1 year of customer service
experience. B. 2 years
contact center or customer service experience with PC
experience and knowledge of MS Word and Excel. Skills A. Excellent
customer service and telephone etiquette skills B. Insurance
knowledge of HMOs, PPOs, POS EPOs and indemnity
plans Special
Skills A. Critical
thinking skills. B. Ability to
exercise good judgment in a high volume contact center while
maintaining a professional attitude Other A. Ability to
fluently speak, write and understand both the English and
Spanish languages B. WORKING
ENVIRONMENT Call
Center
Job
Type: Full Time
COMPANY
PROFILE
Keywords: Kelsey-Seybold, College Station , Healthcare Services Bilingual Representative I Contact Center (College Station), Other , College Station, Texas
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