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Service Writer (63719)

Company: WCTractor
Location: Navasota
Posted on: May 3, 2021

Job Description:

Objective

Represent WCTractor in a positive and professional manner while safely, accurately, and efficiently performing the duties of Service Writer.

Immediate Supervisor

Service Manager

Supervisory Oversight

Store Manager

Standards

Performance standards for this position include the following:

  • Providing exceptional and professional customer service to all Company customers, suppliers, and employees
  • Constantly representing Company in a positive and professional manner regardless of customer requests, complaints, or demeanor
  • Complying with Company policies and procedures
  • Treating management and employees with respect and contributing to a positive team environment
  • Communicating work progress and significant issues to your supervisor

General Responsibilities

General responsibilities associated with this position include:

  • Experience in repair, troubleshooting and or parts with a track record of success. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories.
  • Must be proficient in parts lookup and servicing customers at the parts counter.
  • Present a friendly, positive attitude to all customers.
  • Other duties as assigned

Specific Responsibilities

Specific responsibilities associated with this position include:

  • Establishes and remain the main contact with all service customers. Insure that all service work is entered, scheduled and accurately completed in the quickest possible timeframe.
  • Processes and handle all work orders and warranty claims from start to finish.
  • Stages service work for technicians so they can reasonably achieve their daily goals.
  • Reviews work orders for complete and accurate information. Determines work requirements and priorities.
  • Ensures work orders are detailed and completed in a timely manner with all supporting documentation.
  • Assists in the assignment of work based on the priorities established by management.
  • Prepares technicians status reports, basic reports and time/activity logs.
  • Maintains quality control on work performed during shift; monitors time standards; brings variances to the attention of management and makes corrections/updates as directed.
  • Provides general diagnoses of repair and maintenance equipment problems for the customer and communicate this to the technician.
  • Tracks and coordinates warranty work.
  • Conducts customer survey follow-ups and reports results to management monthly.
  • Meet with Management Team for departmental overviews of goals and objectives for the week.
  • Update service reference materials-bulletins, manuals and publications.
  • Evaluate tools and equipment to make sure they are in good working condition.
  • Other duties as assigned

Qualifications

Qualifications

  • High School diploma or equivalent
  • 2 years0 experience in service work
  • Ability to follow directions, both written and verbal
  • Ability to complete assigned tasks in a limited time frame
  • Attention to detail
  • Excellent communication and customer service skills
  • Good organizational skills with ability to multi-task
  • Must possess a valid driver's license.
  • General computer skills

Working Conditions

  • Work normally performed in an office, shop or outdoor setting. May be required to work overtime, and on weekends
  • Ability to handle job stress and interact effectively with others in the workplace
  • Must maintain a valid state driver's license with a clean driving record. May be required to maintain a valid state commercial driver's license (CDL) and certification requirements for operating material handling equipment as necessary
  • May require ability to travel

Physical Requirements

  • Must continually be able to lift and handle heavy loads up to 70 lbs. and stand for extended periods of time
  • Must have good eyesight (correctable to 20/20) and normal hearing for diagnostics and troubleshooting equipment
  • Requires sufficient visual acuity/dexterity/coordination to safely and efficiently operate machinery
  • Must be able to tolerate temperature shifts inherent to a shop environment
  • The position may require walking, standing, stooping and transporting materials or parts on a regular basis, up to OSHA limits

Keywords: WCTractor, College Station , Service Writer (63719), Other , Navasota, Texas

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