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Retail Store Supervisor

Company: David's Bridal, Inc.
Location: College Station
Posted on: May 3, 2021

Job Description:

Hiring operations SupervisorA Career Thats Meant to BeAt Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal styleor the career thats a perfect fit.Were looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.Now Accepting Applications for Operations SupervisorReporting to the Store Manager, the Operations Supervisor will support achievement of sales and profitability goals through program execution to achieve operational excellence, maintain inventory integrity, and develop and retain a high performing customer service team. The Operations Supervisor is responsible for adhering to all standard operating procedures to ensure flawless execution of core processes and programs including accurate receiving, inventory tracking and welcome desk procedures.Our most successful Operation Supervisors are self-motivated individuals with upbeat, outgoing personalities and excellent organization skills. Theyre capable of serving our internal and external customers in a sincere, thoughtful, and encouraging way each and every time.If you would like to be part of a dynamic team; can lead, inspire, and coach a service and sales oriented team in a positive professional environment, we would love to discuss your future at Davids Bridal.Operations Supervisor Responsibilities: Ensures support and receiving functions contribute to a 5 Star customer service experience Personally contributes to total store team sales goals on a weekly basis Acts as sales leader, coach and role model through Floor Management as needed Drives efforts to build customer relationships and maximize appointments Responsible for flawless execution of all welcome desk activities Models 5 Star customer service and selling skills Supports the building, developing, and retaining a winning customer service team Supports an environment focused on training, retention, and reward and recognition Ensures CSRs (customer service representatives) are fully trained Solicits feedback from CSRs that enhances the business and creates a culture of continuous improvement Provides all associates with good working conditions and the personal respect each associate deserves Resolves customer service issues independently, partnering when necessary Leads the welcome desk, check-out and shipping/receiving experiences to exceed customer expectations Executes Customer Service expectations set by Store Manager to achieve customer service goals. Monitors timely completion of tasks Reviews inventory received to ensure that only first-quality merchandise is made available to customers Oversees receipt and preparation of product for sales floor Ensures prompt and accurate special order receiving Maintains layaway organization Conducts monthly special order verification Completes store MOS in adherence to policy/procedure Partners with Store Manager to prepare for bi-annual physical inventories Consistently maintains pristine housekeeping standards on the selling floor and the back roomEvery leader at Davids models the following brand behaviors: Thoughtfulness: demonstrates careful thought and intention toward the well-being of our associates and customers, proactively anticipating their needs. Sincerity: acts in an honest, genuine and down-to-earth way. Encouraging: gives confidence to associates and customers by supplying them with relevant education, training and support.By exhibiting the brand behaviors every day, Operations Supervisors will build Trust with our associates and customers. Trust is behaving in a transparent, open and consistent way where actions and words always align.We empower every woman to stay true to her dreams. We create a culture of inclusivity, authenticity and empowerment for our customers and our associates.A comprehensive full time benefit package is available / competitive hourly rate Health/Dental/Vision Insurance A 401K Program Paid Vacation & Sick Days Paid Holidays Generous employee discount after 1st pay period Pet BenefitsApply Today: Visit our website under Careers, or go directly to www.qhire.net/DavidsBridalprocess will take approximately 30-40 minutes.Love wins when love is for Everyone!Our mission at Davids Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.DisclaimerThe preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

Keywords: David's Bridal, Inc., College Station , Retail Store Supervisor, Other , College Station, Texas

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