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Administration Executive and Sales Support

Company: Motorola Solutions
Location: Bellville
Posted on: May 3, 2021

Job Description:

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

About us:

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Bring your passion, potential and talents to Motorola Solutions, and be part of the journey towards a new era in public safety and security.

Your team:

In this role you will have the opportunity to work in a multi-cultural environment and support sales teams in all aspects of operations across Sub-Saharan Africa region. This role is reporting to Sales Director and will have a broad collaboration interface with various colleagues across departments as well as internationally. This requires strong coordination and communication with all stakeholders such as the customers, account managers, order management, logistics, engineering, finance, legal etc.

You will be a single point of contact for all supporting functions, responsible for smooth operational and administration execution with internal and external exposure.

Job Description

Your role:

As Administration Executive and Sales Support you will be responsible for:

  • Sales Order Management: providing customer and sales support in each step of the sales process from order generation to fulfillment. This would include engagement with the Account Manager, Order Management Team, Pre-Sales etc and helps resolve issues, tracks orders, investigates shipping issues etc. and manages customer expectations.

  • Sales Force Administration: Reports creation / modification, continuous monitoring and updating of opportunities data in collaboration with the account managers, ongoing maintenance (account creation, modification, deactivation etc). Engagement with IT & Sales Enablement team to ensure all reports are running correctly and any issues are resolved quickly.

  • Global Customer Data Management (CDM): Creation & modification of customer information in all systems (SFDC, COF, R12 etc). Support sales and post sales teams to get the needed information.

  • Reporting: Orders, Revenue & Forecast reports to management including weekly update report generation on key opportunities and any additional reports required by the supporting teams (e.g. product or supply chain)

  • General Sales Support: coordinating all needed support for the account managers with the supporting functions such as meetings, legal documents, G7/G9 applications, facilitate customer travel arrangements etc

  • Management Support: Assist SSA leadership with any support required

  • Contractor Management: Creation of internal PO's relating to contractors, SOW's, quotations, payments etc

  • Facilities & Office Management: acting as single POC for all office related queries

  • Facilitate New Joiners Training: work with HR and ensure that all accounts and Motorola Tools are opened and trainings are done for new joiners to the broader team in South Africa

Basic Requirements

Your skills and experience:

To be successful as a Administration Executive and Sales Support you should be/have:

  • Minimum of 3 years of practical experience (sales support, client relationship / services manager, delivery program manager, order management etc)

  • Ability to work in an international environment taking cultural differences into consideration

  • Strong personality with a high degree of project, operations and delivery execution

  • High degree of enthusiasm to work, self motivation and load bearing capacity

  • Basic knowledge of business economics and distribution business

  • Good/profound knowledge to use modern PC software possibilities to effectively handle all business issues.

  • Good practical and working SFDC experience

  • Proven reporting capabilities

  • Proven skills in conducting internal negotiations and good command of English language, verbally and in writing, one to two other languages are preferred

  • Basic knowledge of Motorola Solutions' portfolio would be an advantage

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Keywords: Motorola Solutions, College Station , Administration Executive and Sales Support, Other , Bellville, Texas

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