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Legacy Care Agent

Company: Collabera
Location: College Station
Posted on: October 11, 2020

Job Description:

College Station, Texas Skills Other,management,Training,Billing,Typing,Networking, Communication, Troubleshooting, VoIP, Wireless Other,Customer support,Customer service Description Position Legacy Care Agent Duration Full Time Location College Station, TX 77845 Required Qualifications Excellent communication skills Customer service experience (preferably not in a call center) General knowledge of computer networking (they can build off a foundation) Problem solving skills Passion for computernetwork troubleshooting whether it be in a professional setting or something they do in their spare time) Proficient in typing (minimum 35 WPM) because they will be responding to a lot of chat messages Bonus Skills Bilingual (Spanish) Prior experience setting upmanaging a wireless network Responsibilities Provide phone support to location staff and end-users who are attempting to use our public Wi-Fi and VoIP Internet services at numerous locations throughout the world ranging from US military bases to hotels to banks. Assist end-users troubleshoot connectivity related issues through use of a variety of online diagnostic tools. Monitor deployed networks and escalate as needed for dispatch when remote troubleshooting indicates a network issue has developed which impact multiple end-users. Assist end-users with general questions that range from rate plan differences to service availability to potential contract requirements. Provide billing and account related support to end-users. Billing inquiry related support can include but is not limited to examining invoices, escalating credit and refund requests, updating recurring payment methods and assisting with unsuspending end-user accounts. Account related support can include but is not limited to updating contact information, assisting with Self-Care guidance, transitioning account plans, reviewing current and historical usage, and assisting with subscription cancellation. Document key aspects of each end-user interactions within our Case Management solution. Monitor and reply to end-user email inquiries. Perform other project related tasks as requested by your supervisor.

Keywords: Collabera, College Station , Legacy Care Agent, Other , College Station, Texas

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