Technical Account Manager
Company: ClaimPilot
Location: College Station
Posted on: May 19, 2023
Job Description:
ClaimPilot is rapidly growing and we are currently seeking a
Technical Account Manager -with customer service and communication
skills to join our team! This is a in person position in College
Station, TX. -About usClaimPilot is an innovative cloud-based
claims management SaaS company that automates and streamlines the
insurance claims process. We think of ourselves as a service
company which happens to sell software. Responding quickly to
client requests is always our top priority and open communication
is the rule.We are a laid-back company that believes in a healthy
work-life balance and we pride ourselves on creating an environment
that fosters collaboration and creativity. ClaimPilot is a tight
knit group and we see each other as friends not just co-workers. If
you are looking for more than just a job, come and join the
ClaimPilot team! About youAs a Technical Account Manager, you will
guide clients on ClaimPilot's features and train clients on how to
use them. Your superb customer service skills will ensure our
clients are satisfied with ClaimPilot's product and services from
the start and throughout the relationship with the client.Core
Responsibilities/Duties
Project manage the onboarding of new
clients, including consulting with clients to determine the needs
of the client and what company products and resources are needed
for the onboarding.Perform hands-on fixes at the desktop level,
including installing and upgrading software, implementing file
backups, and configuring systems and applications.Test fixes to
ensure problem has been adequately resolved.Promptly respond to any
questions, concerns, or reservations as expressed by clients and
navigate clients towards solutions.Prioritize and schedule
problems. Escalate problems appropriately.Record, track, and
document the help desk request problem-solving process, including
all successful and unsuccessful decisions made, and actions taken,
through to the final resolution.Perform post-resolution follow-ups
to help requests.Develop, maintain and update training process,
procedures and documentation including help sheets and knowledge
base articles for end users.Advocate on client's behalf to improve
products, systems and processes.Build strong relationships to help
clients be successful now and into the future.Learn new skills,
technologies and tools to grow personally and professionally. -May
be required to travel to client's sites for onboarding and
training.Conduct ad hoc analyses and reports as applicableOther
duties as assigned.Work Experience and Requirements
1 year + work experience in related
fieldKnowledge of basic computer hardware.Experience with desktop
operating systems including Windows Extensive application support
experience.College degree in a technology related field a
plusKnowledge, Skills, and Abilities------------------
- -High level of customer awareness
- Exhibit excellent interpersonal and communication skills
including excellent active listening skills
- Self-motivated, with high energy and an engaging level of
enthusiasm
- Superior time management skills with the capability of
prioritizing multiple tasks
- Superb organizational skills with high level of attention to
detail and ability to develop/enhance processes
- Exceptional analytical and problem-solving skills
- Capable of working collaborative and independently with minimal
supervisionPowered by JazzHR
Keywords: ClaimPilot, College Station , Technical Account Manager, IT / Software / Systems , College Station, Texas
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