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Technical Account Manager

Company: ClaimPilot
Location: College Station
Posted on: May 19, 2023

Job Description:

ClaimPilot is rapidly growing and we are currently seeking a Technical Account Manager -with customer service and communication skills to join our team! This is a in person position in College Station, TX. -About usClaimPilot is an innovative cloud-based claims management SaaS company that automates and streamlines the insurance claims process. We think of ourselves as a service company which happens to sell software. Responding quickly to client requests is always our top priority and open communication is the rule.We are a laid-back company that believes in a healthy work-life balance and we pride ourselves on creating an environment that fosters collaboration and creativity. ClaimPilot is a tight knit group and we see each other as friends not just co-workers. If you are looking for more than just a job, come and join the ClaimPilot team! About youAs a Technical Account Manager, you will guide clients on ClaimPilot's features and train clients on how to use them. Your superb customer service skills will ensure our clients are satisfied with ClaimPilot's product and services from the start and throughout the relationship with the client.Core Responsibilities/Duties

Project manage the onboarding of new clients, including consulting with clients to determine the needs of the client and what company products and resources are needed for the onboarding.Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.Test fixes to ensure problem has been adequately resolved.Promptly respond to any questions, concerns, or reservations as expressed by clients and navigate clients towards solutions.Prioritize and schedule problems. Escalate problems appropriately.Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.Perform post-resolution follow-ups to help requests.Develop, maintain and update training process, procedures and documentation including help sheets and knowledge base articles for end users.Advocate on client's behalf to improve products, systems and processes.Build strong relationships to help clients be successful now and into the future.Learn new skills, technologies and tools to grow personally and professionally. -May be required to travel to client's sites for onboarding and training.Conduct ad hoc analyses and reports as applicableOther duties as assigned.Work Experience and Requirements
1 year + work experience in related fieldKnowledge of basic computer hardware.Experience with desktop operating systems including Windows Extensive application support experience.College degree in a technology related field a plusKnowledge, Skills, and Abilities------------------
  • -High level of customer awareness
  • Exhibit excellent interpersonal and communication skills including excellent active listening skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Superior time management skills with the capability of prioritizing multiple tasks
  • Superb organizational skills with high level of attention to detail and ability to develop/enhance processes
  • Exceptional analytical and problem-solving skills
  • Capable of working collaborative and independently with minimal supervisionPowered by JazzHR

Keywords: ClaimPilot, College Station , Technical Account Manager, IT / Software / Systems , College Station, Texas

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