Remote Technical Support Representative
Company: Verizon
Location: College Station
Posted on: June 23, 2022
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Job Description:
When you join Verizon Verizon is one of the world's leading
providers of technology and communications services, transforming
the way we connect across the globe. We're a diverse network of
people driven by our shared ambition to shape a better future.
Here, we have the ability to learn and grow at the speed of
technology, and the space to create within every role. Together, we
are moving the world forward - and you can too. Dream it. Build it.
Do it here.What you'll be doing... As a Technical Customer Service
Representative, you'll combine your ability to solve technical
issues with your desire to assist customers in our Support
Fundamentals group. You will have a strong focus on device-specific
troubleshooting in addition to voice and data products. Your role
will be critical in diagnosing and resolving device issues while
keeping customers informed, reassured, and ultimately, happy.What's
in it for you...As a V Teamer, we're invested in you. We've got you
covered with a total rewards package that includes up to $8k/year
in tuition assistance, 401(k) savings plan with company match, 8
weeks parental leave, 50% off your Verizon wireless service, and
more. What we're looking for... Innovative problem solvers. People
come to you because you are the one who knows about technology. You
think outside of the box to find a solution that meets customer
needs. You build rapport with people quickly over the phone by
listening attentively and asking the right questions to get to the
root cause.Motivated tech experts. You know how to explain things
in a way that people can understand simply. You also thrive in a
fast-paced environment, are well-organized, and manage your time
well.You'll need to have:
Keywords: Verizon, College Station , Remote Technical Support Representative, IT / Software / Systems , College Station, Texas
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