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Systems Administrator II

Company: Texas A&M University
Location: College Station
Posted on: July 17, 2020

Job Description:

Job TitleSystems Administrator IIAgencyTexas A&M UniversityDepartmentAcademic Affairs Recruiting OfficeProposed Minimum SalaryCommensurateJob LocationCollege Station, TexasJob TypeStaffJob Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values.

Who we are

The Office of Learning Technology Services (OLTS) provides information technology support to meet the online teaching technology needs of the university. OLTS is responsible for the management and operations of the learning management system, video streaming system, custom applications, and third-party vendor applications that integrate into the LMS. The office works closely with the individual colleges and remote campuses in providing teaching technology services for faculty and students in order to enhance teaching and learning initiatives of the university.

The Academic Affairs Recruiting Office assisted with the creation and posting of this job requisition for the Office of Learning Technology Services.

What we want

The Office of Learning Technology Services is looking for a Systems Administrator II. Primary responsibilities include maintenance and execution of the University's learning management system (LMS), including the evaluation, and licensing for any external tools or technologies within the on-line classroom. Valued traits include attention to detail and the ability to work in a collaborative group with excellent written and verbal communication skills. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above. If this description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

Please note: Position is required to occasionally work outside in regularly scheduled hours.

COVID-19 information: Texas A&M University monitors and updates our recruiting, hiring and onboarding processes to align with local, state and federally mandated health guidelines to keep employees, prospective employees, and visitors as safe as possible. Each department has established both remote and in-person procedures for conducting these processes, which include sanitizing common spaces, a mask policy, and maintaining safe physical distancing to the extent possible. Departments will provide the procedures to be followed at each step of the recruiting process.

A cover letter, resume, and contact information for three professional references (to include at least one previous supervisor) are strongly recommended. You may upload all three on the application under CV/Resume or upon answering the questionnaire you may attach the documents.

Required Education and Experience:

  • Bachelor's degree or equivalent combination of education and experience
  • Three years of systems administration experience

    Required Knowledge, Skills and Abilities:

    • Knowledge of word processing and spreadsheet applications
    • Knowledge of troubleshooting and problem-solving
    • Client relationship management
    • Requirement assessment and analysis
    • Project management methodology, context and interrelationships, and the Information Technology Infrastructure Library (ITIL)
    • Ability to multitask and work cooperatively with others

      Preferred Education and Experience:

      • Experience running systems in a higher education setting

        Preferred Knowledge, Skills, and Abilities:

        • Knowledge of Cloud solutions such as Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS)


          • Learning Management System (LMS) Administrator - Leads, as part of a team, the effective design, implementation, and ongoing maintenance of the LMS and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts. Assists in the design of system security measures, data backup, and protection methods. Creates and executes a long-term plan for learning management system growth and improvement. Provides oversight and manages the testing and evaluation of new features and tools that integrate with the LMS by facilitating and managing vendor vetting and training. Creates systems and workflows to ensure that all course resources are properly set up and available. Reviews the accuracy of documentation of LMS support methods, procedures, and configuration. Utilizes project management to ensure successful development and implementation of course tools within the LMS, including building-level apps, and LTI configurations. Communicates with LMS provider to address issues and trends via overseeing knowledge. Facilitates the escalation of and resolution for IT issues connected to the learning management system and/or external tools. Analyzes LMS system and identifies potential issues. Troubleshoots routine LMS network problems. Evaluates and follows through on issues and problems until resolved or escalated. Reviews the accuracy of documentation of server support methods, procedures, and configuration.
          • Training Material - Works with other Learning Technology Services staff to provide help resources and training for students, faculty, and staff including instructional videos, how-to guides, and FAQs related to the usage of the learning management system, instructional technology, and documents relevant data about each external learning tool in a central repository.
          • 10%: Audit & Compliance - Responsible to the Assistant Vice President of Academic Services for ensuring LMS systems are compliant with Federal, State and University rules and regulations. Works with Cloud vendors who provide LMS related services to obtain and record their IT controls audit (i.e. FedRAMP, HECVAT, etc.).Client & Technology Support - Establishes business relationships with both internal and external clients. Attend meetings, answer questions, and provides technical guidance and/or training to clients to ensure the success of the LMS and the tools used in conjunction with it. Occasionally works outside in regularly scheduled hours (in cases of system upgrades, system support, and/or the timely completion of major information technology projects).
          • Documentation - Documents all project and task activity using the appropriate tools (i.e. service desk, project management, knowledge base, etc.).
          • Other - Performs other duties as assigned.

            Instructions to Applicants: Applications received by Texas A&M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

            All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

            Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.Apply now

Keywords: Texas A&M University, College Station , Systems Administrator II, IT / Software / Systems , College Station, Texas

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