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Telephony System Analyst

Company: Reynolds and Reynolds
Location: College Station
Posted on: December 4, 2019

Job Description:

Skills - Communication Skills - Networking - CCNA - CompTIA A+ - Troubleshooting As a Telephony System Analyst, you will be responsible for the maintenance, installation and troubleshooting of the Reynolds Integrated Telephone System (RITS). Our telephony system is used in automotive dealerships around the country and this role will allow you to experience and develop dynamic troubleshooting, problem solving and customer service skills. Your duties will include evaluating and troubleshooting computer systems, voice and data networks, proprietary software, and peripheral hardware. You could also have the opportunity to advance into testing PC/Server hardware and networking appliances, creating/modifying technical documentation, evaluating new devices for use with RITS, or developing hardware testing and production processes. Requirements: PC troubleshooting experience Strong verbal and written communication skills Computer networking and phone systems experience, a plus Customer service or field service experience, a plus Technical documentation skills, a plus CCNA or A+ certifications, a plus

Keywords: Reynolds and Reynolds, College Station , Telephony System Analyst, IT / Software / Systems , College Station, Texas

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