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Customer Service Representative

Company: Computershare
Location: College Station
Posted on: July 5, 2019

Job Description:

At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time. Computershare is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process. If you need any assistance, please let us know and we are happy to help. Interested in joining our leading brand? Keep reading below about this position, click "Apply" to tell us about yourself, and take a quick 30 min assessment at the end of the application for immediate consideration! Job Summary: The Customer Resolution Specialist is a key role in our organization accountable for engaging the shareholders of our clients; delivering first-class customer service to some of the world's best known brands. Our Specialists resolve complex issues related to shareholder's accounts and transactions, ensuring the highest levels of customer service, building shareholder confidence with each interaction, and creating brand ambassadors for Computershare and our clients. Serves as a subject matter expert in areas related to shareholder inquiries in order to efficiently resolve shareholder issues. Rewards and Benefits as unique as you: $14.00 per hour 8 hour shifts (plus lunch) between the hours of 7am-7pm M-F (set schedules)No weekendsCareer Progression - earn up to $15.00 by learning additional skills and remaining in good standingA choice medical insurance plans designed to meet your needs including dental, vision, life and disabilityPaid time off - You'll accrue 3 weeks your first year!Nine paid Holidays $1,000 Employee Referral ProgramFlexible spending and health savings accountsEmployee Stock Purchase PlanWellness programsMatching 401(k) Tuition ReimbursementBanking and investments plansRewards and recognition programsEmployee discounts for wellness, auto & homeowners insurance, wireless service and more A ROLE YOU WILL LOVE The Customer Service Representative responds to the day-to-day customer service activities generated by shareholders with relation to accounts in a wide arrangement of companies and businesses; and provides customers with a positive impression of self and organization through courteous, prompt, and responsive resolution of customer inquiries. This function may be carried out via inbound or outbound calls or via written correspondence. Provides up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers.Escalates more complicated issues to appropriate Team Leader or ATL; identifies stakeholder trends or common issues and communicates to their Team Leader or ATL as appropriate.Promotes additional services / communication channels to customers when necessary. Position may be responsible for taking inbound or outbound calls to shareholders or brokers to collect votes as it relates to proxy solicitation campaigns.Other duties or tasks as assigned by management. WHAT WE NEED FROM YOU Strong communication skills, ability to negotiate and/or strong sales ability, problem solving, analytical ability, ability to multi-task and maneuver various systems. Intermediate PC skills. Strong mathematical skills.Ability to work flexible schedule, including nights and weekends.Essential computer skills include regular use of a computer, including the ability to type, utilize a mouse, and read information from a computer screen or monitor.Ability to speak and hear on a telephone system is a requirement and essential function. Experience in financial services software and MS Office preferred. KEY QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High School Diploma or equivalent Language Ability Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. Mathematical Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the environment is typical of an open office environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. To learn more, visit us at /mycareer. Your career is waiting. We are a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services. Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. We are proud to say that many of the world's leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors and customers. At Computershare we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed. Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.PandoLogic. Keywords: Customer Service Representative, Location: College Station, TX - 77840

Keywords: Computershare, College Station , Customer Service Representative, Hospitality & Tourism , College Station, Texas

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