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Customer Service Associate I

Company: Texas A&M University
Location: College Station
Posted on: January 15, 2022

Job Description:

Job Title

Customer Service Associate I

Agency

Texas A&M University

Department

Texas A&M University Press

Proposed Minimum Salary

$13.26 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values.

Who we are

Founded in 1974, Texas A&M University Press is the book publishing arm of one of the nation's leading research and land grant institutions. Throughout its history, the Press has enjoyed strong support from the University and the entire Texas A&M community, and that support has been essential to the Press's growth and success. Texas A&M University Press has won more than 500 book awards, including major scholarly awards in all fields in which we publish; all major Texas book awards; and nationally prestigious awards from Garden Writers Association, National Outdoor Book Awards, American Library Association Best of the Best, National Cowboy Hall of Fame, National Book Foundation, Western Writers of America, PEN American Center, Army Historical Foundation, and many others. Visit our new website, www.tamupress.com, designed to be easy to use and mobile friendly.

What we want

The Customer Service Associate I, is responsible for providing excellent customer service to the customers (internal & external) of the Texas A&M University Press. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above. If this job description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

Cover Letter/Resume': A cover letter and resume' are strongly recommended. You may upload these documents on the application under CV/Resume.

COVID-19 information: Texas A&M University monitors local, state and federally mandated health guidelines to keep students, employees, prospective employees, and visitors as safe as possible. For the latest information regarding Texas A&M's COVID-19 response, please visit the University's COVID-19 website. For COVID-19 employment-related information, please visit the Division of Human Resources and Organizational Effectiveness' COVID-19 website.

Required Education and Experience:

* High school graduation or any equivalent combination of education and experience
* Two years in general office or clerical work

Required Knowledge, Skills, and Abilities:

* Excellent verbal and written skills
* Excellent interpersonal skills and ability to work cooperatively with others
* Ability to answer multi-line telephone system, screen calls, and route to additional staff as needed
* Knowledge of word processing, spreadsheet, and database applications.
* Ability to multitask and work cooperatively with others

Preferred Experience:

* Two years customer service-related experience

Preferred Knowledge, Skills, and Abilities:

* 10-key knowledge

Responsibilities:

* Customer Service - Answers toll-free book order telephone system. Provides customer service support to the business operations department. Retrieves and enters purchase order information into fulfillment database then verifies accuracy before orders are shipped.
* Walk-In Customers - Greets customers. Provides assistance to customers for their book purchases.
* Mail & Payments - Receives, sorts and routes incoming mail. Prepares a daily check log for incoming payments to be deposited. Matches remittances to customers account and outstanding credits.
* Maintain Records and Files - Perform routine filing and manages file retention. Scans files and records, as needed.
* Inventory - Assists with physical inventory counts and reconciliation for 10 presses throughout the year. Performs other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

In accordance with the federal contractor vaccination mandate, specific facilities at The Texas A&M System may be considered a covered contractor workplace with covered contractor employees. Therefore, successful applicants for this position may be subject to the federal mandate and will be required to be fully vaccinated against COVID-19 as a condition of employment unless an approved medical or religious accommodation is in place.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Keywords: Texas A&M University, College Station , Customer Service Associate I, Hospitality & Tourism , College Station, Texas

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