Customer Service Associate I
Company: Texas A&M University
Location: College Station
Posted on: January 15, 2022
Customer Service Associate I
Texas A&M University
Texas A&M University Press
Proposed Minimum Salary
College Station, Texas
Texas A&M University is committed to enriching the learning and
working environment for all visitors, students, faculty, and staff
by promoting a culture that embraces inclusion, diversity, equity,
and accountability. Diverse perspectives, talents, and identities
are vital to accomplishing our mission and living our core
Who we are
Founded in 1974, Texas A&M University Press is the book
publishing arm of one of the nation's leading research and land
grant institutions. Throughout its history, the Press has enjoyed
strong support from the University and the entire Texas A&M
community, and that support has been essential to the Press's
growth and success. Texas A&M University Press has won more
than 500 book awards, including major scholarly awards in all
fields in which we publish; all major Texas book awards; and
nationally prestigious awards from Garden Writers Association,
National Outdoor Book Awards, American Library Association Best of
the Best, National Cowboy Hall of Fame, National Book Foundation,
Western Writers of America, PEN American Center, Army Historical
Foundation, and many others. Visit our new website,
www.tamupress.com, designed to be easy to use and mobile
What we want
The Customer Service Associate I, is responsible for providing
excellent customer service to the customers (internal & external)
of the Texas A&M University Press. The selected candidate will
subscribe to and support our commitment to Inclusion, Diversity,
Equity and Accountability (IDEA) as stated above. If this job
description sounds interesting to you, we invite you to apply to be
considered for this opportunity.
What you need to know
Cover Letter/Resume': A cover letter and resume' are strongly
recommended. You may upload these documents on the application
COVID-19 information: Texas A&M University monitors local,
state and federally mandated health guidelines to keep students,
employees, prospective employees, and visitors as safe as possible.
For the latest information regarding Texas A&M's COVID-19
response, please visit the University's COVID-19 website. For
COVID-19 employment-related information, please visit the Division
of Human Resources and Organizational Effectiveness' COVID-19
Required Education and Experience:
* High school graduation or any equivalent combination of education
* Two years in general office or clerical work
Required Knowledge, Skills, and Abilities:
* Excellent verbal and written skills
* Excellent interpersonal skills and ability to work cooperatively
* Ability to answer multi-line telephone system, screen calls, and
route to additional staff as needed
* Knowledge of word processing, spreadsheet, and database
* Ability to multitask and work cooperatively with others
* Two years customer service-related experience
Preferred Knowledge, Skills, and Abilities:
* 10-key knowledge
* Customer Service - Answers toll-free book order telephone system.
Provides customer service support to the business operations
department. Retrieves and enters purchase order information into
fulfillment database then verifies accuracy before orders are
* Walk-In Customers - Greets customers. Provides assistance to
customers for their book purchases.
* Mail & Payments - Receives, sorts and routes incoming mail.
Prepares a daily check log for incoming payments to be deposited.
Matches remittances to customers account and outstanding
* Maintain Records and Files - Perform routine filing and manages
file retention. Scans files and records, as needed.
* Inventory - Assists with physical inventory counts and
reconciliation for 10 presses throughout the year. Performs other
duties as assigned.
Instructions to Applicants: Applications received by Texas A&M
University must either have all job application data entered or a
resume attached. Failure to provide all job application data or a
complete resume could result in an invalid submission and a
rejected application. We encourage all applicants to upload a
resume or use a LinkedIn profile to pre-populate the online
In accordance with the federal contractor vaccination mandate,
specific facilities at The Texas A&M System may be considered a
covered contractor workplace with covered contractor employees.
Therefore, successful applicants for this position may be subject
to the federal mandate and will be required to be fully vaccinated
against COVID-19 as a condition of employment unless an approved
medical or religious accommodation is in place.
All positions are security-sensitive. Applicants are subject to a
criminal history investigation, and employment is contingent upon
the institution's verification of credentials and/or other
information required by the institution's procedures, including the
completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer
committed to diversity.
Keywords: Texas A&M University, College Station , Customer Service Associate I, Hospitality & Tourism , College Station, Texas
Didn't find what you're looking for? Search again!