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Concierge Representative - PRN

Company: Baylor Scott & White Health
Location: College Station
Posted on: November 14, 2021

Job Description:

JOB SUMMARYThe Concierge Representative provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies, and procedures. ESSENTIAL FUNCTIONS

Greets patients, families and visitors in a friendly professional manner.Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies.Identifies and reports visitors, guests and/or patients needs. Resolves customer issues or escalates to supervisor as required.Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs/ concerns can be addressed.Maintains standards of customer service excellence.Maintain current information and materials regarding facilities and services, and local restaurants and attractions. Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.The ideal Concierge Rep candidate is knowledgeable of methods and principles for providing customer service, has great verbal communication and non-verbalactive listening skills, can establish and maintain effective working relationships, focus on crucial patient and guest details, diffuse anger, collect information and resolve complaints in a professional and courteous manner.BENEFITSOur competitive benefits package includes*:Immediate eligibility for health and welfare benefits401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1*Note: Benefits may vary based upon position type and/or level.QUALIFICATIONSEDUCATION - H.S. Diploma/GED EquivalentEXPERIENCE - Minimum/no experience required

Keywords: Baylor Scott & White Health, College Station , Concierge Representative - PRN, Hospitality & Tourism , College Station, Texas

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