Customer Service Associate II

Company: Texas A&M University
Location: College Station
Posted on: January 8, 2020

Job Description:

Job Title Customer Service Associate II Agency Texas A & M University Department Career Center Proposed Minimum Salary $13.50 hourly Job Location College Station, Texas Job Type Staff Job Description Our Commitment Texas A & M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values. Who we are The Texas A & M University Career Center provides centralized career and professional development services for undergraduate, graduate and former students. We empower students to utilize self-assessment resources to identify and explore careers, gain relevant experience and pursue their career goals, whether they choose to seek admission to graduate school or professional school, or secure professional employment. The Career Center's services and resources include: Career Exploration, Assessment, and Planning; Career Readiness and Job Search Tools, Resume Writing, Interview Preparation; Professional Networking Resources and Events; Campus recruiting and employer contacts for Full-Time positions, Internships, Externships, and Cooperative Education; Professional and Graduate School Assistance with Applications, Interviews and Program Contacts; In-person and virtual Presentations to Classes, Student Organizations, Workshops, Webinars and Panel Discussions; Coordination of Career Fairs; Individual Advising Appointments, Walk-in Advising, Open Office Hours, and Mock Interviews for graduate and professional school, internships and full time employment. One of the largest programs of its kind in the nation, the Career Center has been recognized nationally and regionally for our many Best Practices. The Career Center can be found online at ********************* and is located in the Koldus Building, Suite 209. You can also find us on Facebook, follow us on Twitter, Snapchat and Instagram, and view us on YouTube. The Academic Affairs Recruiting Office assisted with the creation and posting of this job requisition for the Career Center. What we want The Customer Service Associate II, will provide a high level of customer service to employers, students, and members of the campus community. The ideal candidate will work well in a fast-paced environment, have excellent customer service skills, be detail oriented, and work well as part of a team. The Customer Service Associate II is responsible for performing advanced customer service support and general clerical duties. Serves as first point of contact for all customer service related activities. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity. If the above description sounds exciting to you, we invite you to apply to be considered for this opportunity. Required Education and Experience: - High School Diploma or any combination of education and experience - Three years of experience in general office or clerical work Required Knowledge and Skills: - Working knowledge of word processing and spreadsheet programs - Customer service and interpersonal skills - Keyboarding and office equipment skills - Ability to multi-task and work cooperatively with others Preferred Experience and Experience: - Some college credits - Three years of experience in general office or clerical work to include data entry - Three years experience in general office or clerical work in TAMU system - Some supervisory experience - Experience in customer service position - Experience conducting training - Experience working in a position with invoicing, accounts payable or billing duties Preferred Knowledge and Skills: - Knowledge of Microsoft Office suite Responsibilities: - Opens and closes office on a daily basis in conjunction with student worker staff. Greets all walk in visitors and directs them to appropriate resources. Primary coordinator to facilitate interview processes at remote locations and manages day to day business related to offsite interviews. Explains Career Center policies to both students and employers. Assists with incoming telephone calls and screens calls for appropriate staff referral. Provides high level of customer service to all clients. Evaluates client needs and resolves difficulties whenever necessary. Serves as backup to other Service Team functional areas as needed - Assists with preparation of Campus Interview employer packets for up to 75 interview rooms during peak interview months as needed. Checks in students for interviews and assists with employers during arrival and check in for interview days Assist with training and supervision of student workers involved in the Campus Interview process at remote interview locations. Works with students and employers in all areas of the Campus Interview process to ensure a smooth recruiting process throughout the day. Distributes Employer Evaluations and assesses employers suggestions to streamline the interview check in process - Assists with appointment scheduling as needed for multiple staff members. Helps prepare and format correspondence, forms, and other documents. Participates in out of the office events to distribute Career Center information to students - Prepares and proofs materials for reports and other publications. Operates standard office equipment as well as specialized software. Participates in and/or oversees the distribution of regular mail and bulk mailings. Assembles and distributes materials/packages for office staff and for employer on campus presentations. Serves as back up for receiving, storing & distribution of supplies. May request services such as mail, pickup and delivery, printing and equipment maintenance. - Performs data entry/retrieval functions and maintains data files related to student advising and campus interviewing activity. Data entry of departmental survey results. Other duties as assigned. Special Instructions: A resume is strongly recommended. You may upload your resume on the application under CV/Resume. Instructions to Applicants: Applications received by Texas A & M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity. Howdy and thank you for your interest in a career with Texas A & M University. As the flagship campus of The Texas A & M University System, we are located in College Station, Texas with a student population of more than 64,000 and nearly 9,000 faculty and staff.The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, diversity, compassion and respect for one another. Our unique history and rich traditions make Texas A & M special.From our benefits package and professional development opportunities to our retirement programs, Texas A & M is a great place to work. Your path to a great career starts here!Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity. If you need assistance in applying for this job, please contact **************. Useful Links: - Benefit Programs - Retirement - Cost of Living Calculator - Employee Discount Program - Flexible Spending Accounts - University Holidays - Legal Statements - New Employee Orientation - Prospective Employees - Safety & Security Notices - Training & Development - USERRA - Nondiscrimination Notice

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