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Texas A&M Hotel Reservations Agent

Company: Benchmark Hospitality
Location: College Station
Posted on: December 4, 2019

Job Description:

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Reservation Agent will handle all incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.

Job Description:

CORE COMPETENCIES: Communication, Phone Etiquette, Teamwork, Decision Making, Customer Service/Relations

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school graduate or equivalent. Pleasant speaking voice Bilingual preferred. Previous reservations and PBX experience. Excellent written and verbal skills. Must be able to type accurately (30 words per minute).

ESSENTIAL FUNCTIONS:

Responsible for taking reservations and accurately inputting into the computer system. Answer inquiries of room rates, outlets and room locations. Interact with Group Rooms Coordinator on bookings. Activate "manual system" in the event of system downtime. Keep up to date with knowledge of phone system. Handle all guests' special requests in a professional manner. Post advance deposits and keep accurate records of deposits. Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.

MARGINAL FUNCIONS:

Will be cross-trained and assist as needed in PBX and the Front Desk. Assist with mailings as needed.

ENVIRONMENT:

Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air.

Keywords: Benchmark Hospitality, College Station , Texas A&M Hotel Reservations Agent, Hospitality & Tourism , College Station, Texas

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