Member Advocate I

Company: Dean's Professional Services
Location: Austin
Posted on: February 16, 2026

Job Description:

Job Description Job Description Member Advocate I Location: Remote (Travis County, TX) Starting Rate: $17.00/hour (based on experience) Shift: Monday-Friday - 6:00 AM - 7:00 PM CST or 8:00 AM - 5:00 PM CST (Overtime available as needed) Dean's Professional Services is actively seeking a Member Advocate I to join a collaborative care management team supporting member services and compliance initiatives. This is a fully remote, weekday opportunity offering long-term stability, growth potential, and the ability to make a direct impact on healthcare access and service coordination. Responsibilities: - Act as an advocate for members and serve as a liaison between the Health Plan and Provider(s) to ensure availability and access to care - Establish a community presence, promote member education, and identify and resolve systemic barriers limiting access to appropriate care - Receive, investigate, and respond to member complaints and formal grievances in accordance with established grievance procedures - Identify and resolve access and cultural sensitivity issues reported by Member Services staff, state entities, providers, advocacy organizations, and members - Participate in local community organizations to gain insight into members' special healthcare needs and assist with updating educational materials - Serve as a primary point of contact for member advocacy groups, human services agencies, and state entities - Maintain confidentiality in accordance with HIPAA guidelines Qualifications: - High School Diploma or GED (required) - Minimum of 3 years of customer service experience - Medicaid and/or Medicare experience (preferred) - Strong computer proficiency with the ability to navigate multiple systems - Excellent communication, organizational, and time-management skills - Ability to work independently in a fully remote environment Why Join Us? - Comprehensive benefits package including healthcare, dental, vision, and 401(k) - Long-term 12-month assignment with potential for extension or conversion - Fully remote, weekday schedule supporting work-life balance - Opportunity to support meaningful healthcare programs and improve member outcomes - Supportive, professional, and compliance-driven team culture Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 50,000 professionals nationwide by matching talent with opportunity based on skill, experience, and culture fit. We provide temporary, temp-to-hire, and direct hire staffing solutions across healthcare, administrative, and hospitality sectors. Apply today at or call for more information. PRO123

Keywords: Dean's Professional Services, College Station , Member Advocate I, Healthcare , Austin, Texas