Healthcare Services Representative I- Part Time Contact Center (College Station)

Company: Kelsey Seybold
Location: College Station
Posted on: June 17, 2022

Job Description:

Kelsey-Seybold Clinic, a Houston tradition in patient-centered care, is a multispecialty clinic with over 25 locations and comprises more than 500 physicians providing primary and specialty care in a collaborative manner. With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction. Kelsey-Seybold Clinic is changing the way health cares. Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software. Healthcare Services Representative I- Part Time Location: Bryan,TX/College Station Contact Center Department: Contact Center Job Type: Part Time Benefits Eligible This position requires mandatory training Monday - Friday 8:00 AM - 4:30 PM prior to part-time schedule. EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS (A basics; B preferred) Education A. High school diploma B. Experience A. 1 year experience in a high volume contact center OR 1 year of customer service experience. B. 2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel. Skills A. Excellent customer service and telephone etiquette skills B. Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans Special Skills A. Critical thinking skills. B. Ability to exercise good judgment in a high volume contact center while maintaining a professional attitude Other A. Ability to speak, write and understand the English language B. WORKING ENVIRONMENT Call Center ID: 2022-27979 External Company URL: www.kelsey-seybold.com Street: 1204 Copperfield Pkwy

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