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Medical Call Center Representative

Company: Pulse Physician Organization
Location: Huntsville
Posted on: November 18, 2021

Job Description:

Medical Call Center RepresentativeJob Profile SummaryPosition is responsible for Patient Access Representative duties for multiple clinics.Job DescriptionEducation: High School Diploma or GED Licenses/CertificationsExperience / Knowledge / Skills:

  • Two (2) years of experience in a hospital, clinical or setting
    • Experience with medical terminology
      • Experience with Microsoft Word and Excel
        • Proficient typing/keyboarding skills
          • Ability to demonstrate critical thinkingPrincipal Accountabilities
            • Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
              • Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
                • Explains all required forms to the patient or guarantor and obtains the necessary signatures.
                  • Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
                    • Index incoming physician orders to schedule patient appointments.
                      • Release medical records after screening and ensure patient privacy.
                        • Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
                          • Communicates in an effective and professional manner with patients and their families, office managers, nurse practitioners, office staff, and insurance companies.
                          • Completes thorough and accurate documentation
                            • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
                              • Other duties as assigned.Job Type: Full-timeJob Type: Full-timeBenefits:
                                • 401(k) matching
                                • Dental insurance
                                • Health insurance
                                • Life insurance
                                • Paid time off
                                • Vision insuranceSchedule:
                                  • 8 hour shift
                                  • Monday to FridayAbility to commute/relocate:
                                    • Huntsville, TX 77340: Reliably commute or planning to relocate before starting work (Preferred)Education:
                                      • High school or equivalent (Preferred)Experience:
                                        • Call center: 1 year (Preferred)
                                        • Customer service: 1 year (Preferred)Work Location:
                                          • One locationWork Remotely:
                                            • NoWork Location: One location

Keywords: Pulse Physician Organization, College Station , Medical Call Center Representative, Healthcare , Huntsville, Texas

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