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Business Relationship Manager

Company: Texas A&M University
Location: College Station
Posted on: August 12, 2019

Job Description:

Job TitleBusiness Relationship ManagerAgencyTexas A&M UniversityDepartmentDean Of EducationProposed Minimum SalaryCommensurateJob LocationCollege Station, TexasJob TypeStaffJob Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values.

Who we are

The Division of Information Technology provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while serving the mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

What we want

The IT Business Analyst I, under general supervision, performs routine business analysis support functions. We need an individual who subscribes to and supports our commitment as stated above.

Required Education and Experience:


  • Bachelor's degree in applicable field or equivalent combination of education and experience
  • Two years of Business Analysis experience

    Required Knowledge, Skills and Abilities:

    • Ability to multi-task and work cooperatively with others

      ---

      Preferred Education and Experience:

      • Master's degree in applicable field
      • Five years of customer service experience in IT, Business or related field

        ---

        Preferred Knowledge, Skills, and Abilities:

        • Knowledge of word processing and spreadsheet applications
        • Knowledge of advanced process analysis and troubleshooting
        • Problem solving ability
        • Client relationship management
        • Requirement assessment and analysis
        • Project management methodology
        • Context and interrelationship
        • Proficiency in Information Technology Interface Library (ITIL)
        • Demonstrated ability working with diverse populations

          Responsibilities:

          • Serves as point of contact for customers and IT staff with routing questions or requests
          • Helps collect, analyze, review, document, and communicate business needs and requirements
          • Assesses client needs through direct interactions
          • Helps create detailed functional and technical system specifications and defines data requirements
          • Assists with periodic review and update of service catalog
          • Creates and conducts training for end-users
          • Writes and submits work requests
          • Applies routine corrections to data records
          • Helps implement system security procedures
          • Works with clients and technical groups to resolve production and application issues
          • Evaluates and follows through on issues and problems until resolved or escalated
          • Helps implement change management plans
          • Stay current with new technologies, research, and best practices that impact instruction, teaching, learning, and the delivery of support services
          • Stays abreast of and proactively supports current research, legislation, and policies related to accessibility, copyright, security, privacy and other issues that impact information technology in higher education.
          • Performs other duties as assigned

            Instructions to Applicants: Applications received by Texas A&M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

            All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

            Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.Apply now

Keywords: Texas A&M University, College Station , Business Relationship Manager, Executive , College Station, Texas

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