Executive Director (LNHA) - Kruse Village, Brenham, TX
Company: HDG, Inc.
Location: Brenham
Posted on: March 14, 2023
Job Description:
Mission, Vision, and Values
Our mission is to make people's lives better by providing great
care and consulting. We believe that our residents and clients
deserve our very best. We recognize that satisfaction with care and
consulting services does not mean the same thing to everyone;
therefore, it is imperative that we listen closely to our
customers.
Our vision is to meet and exceed customers' expectations. This does
not happen by chance, but rather through the dedicated efforts of
individuals, who day in and day out make great care and consulting
their number one priority.
Our core values of hospitality, stewardship, integrity, respect,
and humor, widely recognized and embraced, continue to be the
driving force behind our actions as we carry out our mission and
work toward our vision. It's not only what we do but how we do it
that makes us a national leader and trusted advisor to those we
serve.
Duties and Responsibilities:
Quality / General Management
- Ensuring all departmental policies, procedures, practices, and
systems are in place to meet resident/patient needs
- Develops a positive professional relationship with residents,
resident family members, team members, professional organizations,
community groups, and other appropriate entities
- Monitoring resident/family/employee satisfaction through
regular communication, consistent rounds throughout the Care
Community, and the use of satisfaction surveys, response analyses
and performance plans to continually improve services. Proactively
identify concerns and deal with complaints timely and effectively
- Maintains quality services throughout the community for
residents at the level established by the Board of Directors (if
applicable), and consistent HDG standards, expectations and
policies
- Leads programs that uphold strong performance standards and
maintain a working environment that supports all leadership team
member's professional growth
- Maintains and cultivates a positive relationship with residents
through regular individual and group interaction, attending and
often times leading resident meetings and functions
- Meets routinely with HDG Regional Director of Operations to
report on operational issues, trends, barriers and resolutions.
Participates in weekly operations leadership calls and quarterly
business review meetings
- Actively manages Care Community assets to minimally include
inventory, building and grounds maintenance/curb appeal and
accounts receivable
- Represents HDG in a professional manner consistent with the HDG
values and code of conduct set forth for the organization
- Manages and directs corrective actions as necessary to pull
performance, quality or budget variance back in line with
expectations
- Enforces reporting and Corporate Compliance Hotline initiatives
and reports all potential hazards, litigation or unusual events to
determine plan of action or preventative measures
Financial Management
- Contributes to preparations for the Care Community's annual
operating budget and manages programs and strategies to ensure
budgets are met
- Ensures monthly and annual financial and net income targets are
met
- Manage census and revenue development to include:
- Total occupancy including bed management and admissions
process
- Medicare and managed care occupancy
- Rehabilitation systems management
- ADL systems management
- Managed Care system management
- Demonstrate successful expense management to include:
- Ensuring labor hours are within budget parameters
- Overall expenses are at or below budget
- Ensuring expense variances are addressed immediately
- Ensuring minimum and sufficient staffing hours are met
- Implements and monitors financial and operational
policies.
- Presents financial and operational reports as required by HDG
and various governmental agencies, as required
Clinical/Regulatory Management
- Lead the Quality Assurance Process Improvement team using data
and Quality Improvement tools to continually improve the quality of
care and services provided
- Ensuring deficiencies are at or below state benchmarks and that
no substandard deficiencies exist
- Providing timely reporting of critical events to HDG's RDO, the
Clinical Nurse Consultant and regulatory agencies to include all
allegations of abuse, neglect, and misappropriation.
- Clear all surveys on the first revisit
- Maintains licensure and certification of the Care Community;
ensures compliance with local, state and federal regulations;
maintains administrator's license
- Maintains current knowledge and ensures compliance with
applicable licensing requirements, laws and regulations
- Develops positive rapport with representatives of governmental
agencies
- Promotes and maintains a working relationship with various
community health delivery centers to consistently promote and sell
the Care Community's capabilities and identify new market
opportunities
- Removes barriers, responds and support the Care Community
leadership team to promote and support constant learning and
development
- Ensures accessibility of the Executive Director to the Care
Community's residents and families.
- Maintains awareness of Medicare prospective payment issues
which influence the operation of the community
- Directs the collaboration necessary for accurate reporting on a
routine basis including and collaboration with the Clinical Nurse
Consultant to ensure current and future standards exceed
benchmarks
- Demonstrates and supports patient centered initiatives
throughout the Care Community to continue history of clinical
excellence through empowered and engaged leaders and team
members
- Ensures all corporate compliance programs and HIPAA directives
are implemented and monitored
- Drives and maintains accountability to ensure Care Community
census goals are met by analyzing variances, trends and delivering
on those measures
- Partners with Clinical Nurse Consultant to ensure audits and
survey preps are completed timely Human Resources Management
- Monitor and overseeing human resources recruiting, staffing and
retention action plans
- Monitors employee turnover and create action plan to address if
necessary
- Oversees Labor management relations (if required)
- Monitoring employee satisfaction/engagement through the use of
surveys, performance and employee responses; Ensures focus on
engagement in the community from all leaders and managers
- Ensure performance management is addressed on continuous
basis
- Oversee workers' compensation and lead safety operations.
Supports programs to adhere to all OSHA, workers compensation and
risk avoidance in collaboration with both the Director of Safety
and Risk Management and the local safety committees
- Oversees employee benefits, retirement plans and monthly
reconciliation of plans
- Overseeing payroll process/procedures and signing off on
bi-weekly payroll Marketing
- Drives and maintains accountability to ensure Care Community
census goals are met by analyzing variances, trends and delivering
on those measures
- Regular involvement in the sales strategy for the Care
Community
- Ensuring HDG admissions practices are in place and
followed
- Maintaining involvement in the community as a health care
leader
- Assessment of local market to identify competitive strengths,
weaknesses and opportunities
- In collaboration with the Regional Director of Operations,
ensures the sales team has clear expectations, monitors and
maintains accountability to support the day to day marketing
activities and programs to meet budgeted monthly and annual sales
goals
- Supports an annual marketing plan to determine annual sales
goals, in collaboration with the RDO and admissions team
- Directs and coordinates the development of the community's
advertising plan in collaboration with the RDO and admissions
team
- Supports and implements the Care Community's residency and
miscellaneous marketing agreements, marketing policies, pricing and
sales discounts, with the support of RDO and admissions team
- Manages and holds the local marketing team accountable for both
the annual performance goals and overall census goals for the Care
Community
- Maintain knowledge of federal, state and local reform laws
Keywords: HDG, Inc., College Station , Executive Director (LNHA) - Kruse Village, Brenham, TX, Executive , Brenham, Texas
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