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Executive Director (LNHA) - Kruse Village, Brenham, TX

Company: HDG, Inc.
Location: Brenham
Posted on: March 14, 2023

Job Description:

Mission, Vision, and Values

Our mission is to make people's lives better by providing great care and consulting. We believe that our residents and clients deserve our very best. We recognize that satisfaction with care and consulting services does not mean the same thing to everyone; therefore, it is imperative that we listen closely to our customers.

Our vision is to meet and exceed customers' expectations. This does not happen by chance, but rather through the dedicated efforts of individuals, who day in and day out make great care and consulting their number one priority.

Our core values of hospitality, stewardship, integrity, respect, and humor, widely recognized and embraced, continue to be the driving force behind our actions as we carry out our mission and work toward our vision. It's not only what we do but how we do it that makes us a national leader and trusted advisor to those we serve.

Duties and Responsibilities:

Quality / General Management

  • Ensuring all departmental policies, procedures, practices, and systems are in place to meet resident/patient needs
    • Develops a positive professional relationship with residents, resident family members, team members, professional organizations, community groups, and other appropriate entities
      • Monitoring resident/family/employee satisfaction through regular communication, consistent rounds throughout the Care Community, and the use of satisfaction surveys, response analyses and performance plans to continually improve services. Proactively identify concerns and deal with complaints timely and effectively
        • Maintains quality services throughout the community for residents at the level established by the Board of Directors (if applicable), and consistent HDG standards, expectations and policies
        • Leads programs that uphold strong performance standards and maintain a working environment that supports all leadership team member's professional growth
        • Maintains and cultivates a positive relationship with residents through regular individual and group interaction, attending and often times leading resident meetings and functions
        • Meets routinely with HDG Regional Director of Operations to report on operational issues, trends, barriers and resolutions. Participates in weekly operations leadership calls and quarterly business review meetings
        • Actively manages Care Community assets to minimally include inventory, building and grounds maintenance/curb appeal and accounts receivable
        • Represents HDG in a professional manner consistent with the HDG values and code of conduct set forth for the organization
        • Manages and directs corrective actions as necessary to pull performance, quality or budget variance back in line with expectations
        • Enforces reporting and Corporate Compliance Hotline initiatives and reports all potential hazards, litigation or unusual events to determine plan of action or preventative measures

          Financial Management
          • Contributes to preparations for the Care Community's annual operating budget and manages programs and strategies to ensure budgets are met
            • Ensures monthly and annual financial and net income targets are met
            • Manage census and revenue development to include:
              • Total occupancy including bed management and admissions process
              • Medicare and managed care occupancy
              • Rehabilitation systems management
              • ADL systems management
              • Managed Care system management
                • Demonstrate successful expense management to include:
                  • Ensuring labor hours are within budget parameters
                  • Overall expenses are at or below budget
                  • Ensuring expense variances are addressed immediately
                  • Ensuring minimum and sufficient staffing hours are met
                    • Implements and monitors financial and operational policies.
                    • Presents financial and operational reports as required by HDG and various governmental agencies, as required

                      Clinical/Regulatory Management
                      • Lead the Quality Assurance Process Improvement team using data and Quality Improvement tools to continually improve the quality of care and services provided
                      • Ensuring deficiencies are at or below state benchmarks and that no substandard deficiencies exist
                      • Providing timely reporting of critical events to HDG's RDO, the Clinical Nurse Consultant and regulatory agencies to include all allegations of abuse, neglect, and misappropriation.
                      • Clear all surveys on the first revisit
                      • Maintains licensure and certification of the Care Community; ensures compliance with local, state and federal regulations; maintains administrator's license
                      • Maintains current knowledge and ensures compliance with applicable licensing requirements, laws and regulations
                      • Develops positive rapport with representatives of governmental agencies
                      • Promotes and maintains a working relationship with various community health delivery centers to consistently promote and sell the Care Community's capabilities and identify new market opportunities
                      • Removes barriers, responds and support the Care Community leadership team to promote and support constant learning and development
                      • Ensures accessibility of the Executive Director to the Care Community's residents and families.
                      • Maintains awareness of Medicare prospective payment issues which influence the operation of the community
                      • Directs the collaboration necessary for accurate reporting on a routine basis including and collaboration with the Clinical Nurse Consultant to ensure current and future standards exceed benchmarks
                      • Demonstrates and supports patient centered initiatives throughout the Care Community to continue history of clinical excellence through empowered and engaged leaders and team members
                      • Ensures all corporate compliance programs and HIPAA directives are implemented and monitored
                      • Drives and maintains accountability to ensure Care Community census goals are met by analyzing variances, trends and delivering on those measures
                      • Partners with Clinical Nurse Consultant to ensure audits and survey preps are completed timely Human Resources Management
                        • Monitor and overseeing human resources recruiting, staffing and retention action plans
                        • Monitors employee turnover and create action plan to address if necessary
                        • Oversees Labor management relations (if required)
                        • Monitoring employee satisfaction/engagement through the use of surveys, performance and employee responses; Ensures focus on engagement in the community from all leaders and managers
                        • Ensure performance management is addressed on continuous basis
                        • Oversee workers' compensation and lead safety operations. Supports programs to adhere to all OSHA, workers compensation and risk avoidance in collaboration with both the Director of Safety and Risk Management and the local safety committees
                        • Oversees employee benefits, retirement plans and monthly reconciliation of plans
                        • Overseeing payroll process/procedures and signing off on bi-weekly payroll Marketing
                          • Drives and maintains accountability to ensure Care Community census goals are met by analyzing variances, trends and delivering on those measures
                          • Regular involvement in the sales strategy for the Care Community
                          • Ensuring HDG admissions practices are in place and followed
                          • Maintaining involvement in the community as a health care leader
                          • Assessment of local market to identify competitive strengths, weaknesses and opportunities
                            • In collaboration with the Regional Director of Operations, ensures the sales team has clear expectations, monitors and maintains accountability to support the day to day marketing activities and programs to meet budgeted monthly and annual sales goals
                            • Supports an annual marketing plan to determine annual sales goals, in collaboration with the RDO and admissions team
                            • Directs and coordinates the development of the community's advertising plan in collaboration with the RDO and admissions team
                            • Supports and implements the Care Community's residency and miscellaneous marketing agreements, marketing policies, pricing and sales discounts, with the support of RDO and admissions team
                            • Manages and holds the local marketing team accountable for both the annual performance goals and overall census goals for the Care Community
                            • Maintain knowledge of federal, state and local reform laws

Keywords: HDG, Inc., College Station , Executive Director (LNHA) - Kruse Village, Brenham, TX, Executive , Brenham, Texas

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