Community Manager

Company: Asset Living
Location: College Station
Posted on: April 8, 2021

Job Description:

Personnel Management

• Use consistent techniques & company directives to screen, hire, train, coach and develop on-site staff
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office & maintenance staff schedules and assignments
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures Financial Management
  • Achieve highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
  • Develop yearly operating budgets/forecasts
  • Monitor the timely receipt and reconciliation of deposits, rent collections and charges to ensure submitted on a timely basis
  • Monitor the timely receipt, reconciliation and coding of all vendor invoices
  • Ensure property close out is completed on time and ownership financial reports are accurate Strategic Leasing Management
    • Develop yearly marketing plan and utilize marketing strategies & systems
    • Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases and reporting systems are accurate and up to date
    • Deal with resident complaints, concerns, and requests to ensure resident satisfaction
    • Develop and implement resident retention programs (i.e. resident functions, special promotions, monthly newsletter, etc.)
    • Effectively show, lease and move in prospective residents Administrative & Maintenance Management
      • Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
      • Will head emergency team for property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability
      • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
      • Maintain property appearance and ensure repairs are noted and completed on timely basis (this requires regular property inspections and tours)
      • Plan for and utilize property resources, equipment and supplies economically (i.e. obtaining bids/pricing from vendors, suppliers and contractors, dealing with inadequate service, etc.)
      • Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e. "walk" units to ensure make-ready and work orders are completed) Job Requirements:
        • Track community metrics to ensure a vibrant community
        • Promote community engagement to meet the community's objectives
        • Provide outreach to the community
        • Promote community programs and events
        • Ensure regular outreach to community partners
        • Help identify content that the community
        • Analyze community development loan reports
        • Become active in local business community and develop rapport with residential community
        • Help align community relations activities
        • Report on community growth metrics
        • Perform community/county liaison duties
        • Produce and manage community guidelines
        • Curate relevant content for the community
        • Maintain and increase community participation
        • Facilitate conversation on community platforms
        • Handle community relations and expenses
        • Address identified community health needs
        • Encourage positive user community behavior
        • Establish community policies and guidelines
        • Serve as liaison with community agencies

Keywords: Asset Living, College Station , Community Manager, Executive , College Station, Texas