Field Engineering Specialist - Austin, TX
Company: Disability Solutions
Location: Houston
Posted on: May 6, 2024
Job Description:
Roche fosters diversity, equity and inclusion, representing the
communities we serve. When dealing with healthcare on a global
scale, diversity is an essential ingredient to success. We believe
that inclusion is key to understanding people's varied healthcare
needs. Together, we embrace individuality and share a passion for
exceptional care. Join Roche, where every voice matters.The
PositionField Engineering SpecialistTerritory: This position is
part of the Southwest Region. The person selected will provide
primary customer support for Central Texas including Austin, Waco
and San Marcos.Location: This is a remote, field based position.
The person selected must reside in Central Texas, or within 50
miles of Austin.Travel: Up to 40% including overnight travel.A
healthier future. It's what drives us to innovate. To continuously
advance science and ensure everyone has access to the healthcare
they need today and for generations to come. Creating a world where
we all have more time with the people we love. That's what makes us
Roche.Roche Support Network offers an exciting opportunity for
individuals who are passionate about problem solving. As a
research-focused healthcare company, Roche is dedicated to
discovering, developing, and providing innovative diagnostics and
therapeutic products. With a commitment to employee development and
a work environment that values respect and empowerment, Roche
offers exciting career prospects for those seeking to make a
significant impact on patient care.Your Opportunity
- Roche Support Network is dedicated to providing exceptional
support to customers.
- As a Field Engineering Specialist, you will travel and showcase
your expertise in technical repair and installation for Roche
assigned product lines.
- You will offer valuable service to laboratory customers in your
assigned territory.
- The role involves routine technical support, on-site service,
repair, and installation of Roche products.
- You will serve as a customer contact for technical and
service-related issues and perform preventative maintenance.
- The position requires diagnosing and resolving mechanical,
hardware, software, and system failures.
- You will document all activities, contribute to quality
improvement, and focus on maximizing customer satisfaction.Who You
AreRequired Qualifications
- High school diploma and 2 years of technical school or
equivalent military training or work experience are required.
- 5 years of progressive experience in repairing or servicing
mechanical/system hardware and software, or networking/wireless
networking is necessary. Alternatively, a Bachelor's degree in a
relevant field with 1-2 years of progressive experience will
suffice.
- Successful completion of training or certification as defined
by RD Services Leadership and policy is mandatory.
- The ability to travel, including overnight travel, is a
requirement for this role.Preferred Qualifications
- 8+ years of progressive experience or a Bachelor's degree in a
relevant field plus 4+ years of progressive experience are
required.
- Advanced knowledge of electronics, electro-mechanical systems,
information technology, and basic chemistry.
- The ability to serve as an internal technical resource, provide
support after hours and on weekends/holidays, and maintain strong
customer relationships is essential.Relocation benefits are
included for this position. #LI-CG2#LI-RemoteWho we areAt Roche,
more than 100,000 people across 100 countries are pushing back the
frontiers of healthcare. Working together, we've become one of the
world's leading research-focused healthcare groups. Our success is
built on innovation, curiosity and diversity.As a global leader in
healthcare, Roche Diagnostics offers a broad portfolio of products,
tools and services that help in the prevention, diagnosis and
management of diseases like HPV, HIV, hepatitis and diabetes as
well as other medical conditions, such as fertility and blood
coagulation. These products and services are used by researchers,
physicians, patients, hospitals and laboratories worldwide to help
improve people's lives. Roche is an equal opportunity employer and
strictly prohibits unlawful discrimination based upon an
individual's race, color, religion, gender, sexual orientation,
gender identity/expression, national origin/ancestry, age,
mental/physical disability, medical condition, marital status,
veteran status, or any other characteristic protected by law.If you
have a disability and need an accommodation in relation to the
online application process, please contact us by completing this
form Accommodations for Applicants.
Keywords: Disability Solutions, College Station , Field Engineering Specialist - Austin, TX, Engineering , Houston, Texas
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