BDC Assistant Manager
Company: ZT Auto
Location: Houston
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: Description We are
seeking a BDC Assistant Manager to support the leadership and
success of our fast-paced, high-volume Service Business Development
Center. The Assistant Manager will work closely with the Senior
Manager to drive team performance, ensure exceptional customer
service, and help meet departmental goals. This role is ideal for
an experienced BDC professional with strong leadership skills who
thrives in a structured, results-driven environment. The BDC
Assistant Manager will support the oversight of daily operations,
assist with coaching representatives, help track performance
metrics, and contribute to ensuring efficient handling of inbound
and outbound communications. You will partner with the Senior
Manager as both a leader and a hands-on contributor, providing
backup support with calls, emails, and escalations when needed.
Responsibilities Support the Senior Manager in overseeing daily
operations of the Service BDC team. Monitor call activity,
appointment volume, show rates, and answer rates to ensure team
targets are achieved. Coach, train, and mentor BDC Representatives
to improve call quality, appointment setting, and customer
engagement. Handle escalated customer concerns with professionalism
and problem-solving. Assist in scheduling, workload balancing, and
ensuring full coverage during business hours. Analyze reports and
provide feedback on performance trends to management. Participate
in outbound call campaigns, appointment setting, and lead follow-up
when team support is needed. Ensure all customer contacts (phone,
text, and email) are handled promptly and professionally. Promote
ethical conduct, consistent follow-up, and exceptional customer
satisfaction. Collaborate with Service Managers and Advisors to
align customer appointments with shop capacity. Requirements:
Proven experience in a BDC, call center, or automotive service
leadership role. Strong understanding of dealership service
operations. Excellent communication, coaching, and organizational
skills. Ability to handle a high-volume, fast-paced environment
while ensuring accuracy and quality. Proficiency with CRM
platforms, CDK Service, and Microsoft Office. Bilingual a plus.
Valid driver’s license required.
Keywords: ZT Auto, College Station , BDC Assistant Manager, Customer Service & Call Center , Houston, Texas
